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Recruitment #20-001756-0004


This is a contractual (hourly) position with an annual renewal option available.




1100 N. Eutaw Street, Baltimore, MD 21201

Main Purpose of Job

Main purpose of this position is to provide clerical services to Wage and Hour Investigators to ensure that the daily operations are completed; complaints are received and processed; maintain cases files; input a high volume data entry with a high level of proficiency.


Cites and interprets employment laws and regulations to employees, employers and other interested person for purpose of public education, employee empowerment, and preventing violations. Performs this function onsite or through direct telephone contact with program constituents, responsive letter writing, faxing requested documentary information, and in person communications.

Answer telephone calls and perform intake of complaints. Transfer calls to appropriate parties and provide routine information to assistance with internal and external customers. Make referrals to partner divisions and state agencies. Schedule appointments for the administrator; and schedule employment interviews for unit.

Enter reports in database; assist with sending of notices and orders employers; file forms and other material related to investigations. Mail claim forms.

Fax and copy various materials using photocopying and other office equipment. Provide administrative support to the Employment Standards Service.

Perform other related duties.


Education: Completion of 60 credit hours at an accredited college or university.

Experience: One year of experience in administrative or professional work.


1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.

2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.


1. Experience working with computers and software, such as Microsoft Office, etc.

2. Experience preparing reports in MS Excel and MS Word.

3. Experience entering data into a database system.

4. Experience scheduling meetings, specifically using Google Calendar.

5. Experience providing customer service in-person and via telephone.

6. Experience handling confidential information.


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MDOL/DUI) to determine whether any monies are owed to MDOL/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

***Please note all answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit.***

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (on average 130 hours per month), may be eligible for subsidized health benefits coverage for themselves and their dependents.

As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance and life insurance, but will be responsible to pay the full premium for these benefits.  

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one (1) hour every 30 hours worked, not to exceed 40 hours per calendar year.


Online application process is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendum may be mailed to: DLLR Office of Human Resources

Attn: Felicia Ransome ( 20-001756-0004

1100 N. Eutaw Street, Rm. 100

Baltimore, MD 21201

The MD State Application Form can be found online

TTY Users: call via Maryland Relay

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.