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Recruitment #19-009606-0003




Maryland Department of Health, Office of Enterprise Services, Baltimore, MD

Main Purpose of Job

The Medicaid Management Information System (MMIS) at the heart of Maryland Medicaid is being transformed into a modular implementation over the next several years to bring improved customer service and program integrity to the Maryland Medicaid Program. This initiative is part of a billion-dollar statewide systems modernization initiative, MDTHINK. To accomplish this, MDH needs a talented and motivated director for the MMIS Modular Transformation (MMT) to provide strategic management for the Maryland Department of Health's (MDH) system and process modernization program.

The purpose of this role is to oversee enterprise-wide system integrations to new cloud-based software and systems to build efficiency into Medicaid and perform continuous process improvement. This position works in MDH’s Office of Enterprise Technology (OET), and will work closely with MDH's IT teams, department leadership, and MDH Medicaid program administrations to ensure that projects meet business objectives, capture business rules, manage risk, and ensure alignment with MDH and State of Maryland processes and policies - particularly related to information security.

This position will oversee cross-functional teams of staff, contractors, and vendors. Additionally, this position represents MDH with other Maryland departments, external stakeholders, and federal agencies. Operationally, this position serves as a point of contact for escalations from various stakeholders, including (but not limited to) federal partners, sister state agencies, customers, and vendors. Independent judgement is required to plan, prioritize, organize, and delegate a diversified workload in a fast-paced project environment. The position must deal diplomatically with a diverse group of internal and external stakeholder groups to ensure that technology projects are aligned with strategic and measurable outcomes, including enhancing customer service, increasing efficiency of operations, and cost savings measures.



Qualified candidates must possess a Bachelor's degree from an accredited college or university and ten years of progressively responsible professional experience working in matrix management environments.

Candidates should also possess:

  • Program management experience managing all aspects of $100M or larger enterprise system implementations.
  • 10 years of experience planning, managing and leading successful organizational change management efforts.
  • 10 years of experience working in matrix management environments where your reporting structure included multiple bosses for example: business program leadership, IT leadership, Executive sponsor, Executive steering committee, etc.
  • 5 years experience with state procurement.
  • 10 years of experience with vendor collaboration. 
  • Ability to communicate complex subjects in clear and concisely.
  • Ability to dynamically prioritize in response to new information.
  • Skill at managing project risk through daily decisions concerning scope, schedule and resources and communicating every project decision in these terms.

Candidates should also have experience utilizing the following technologies:

  • Web based software: (ie. Google cloud, AWS, Mircosoft AZURE)
  • CRM systems software (Salesforce, Microsoft)
  • DSS/ Data Warehouse
  • Enterprise Service Bus (ESB)
  • Consumer Portal
  • Master Data Management


This is a Executive Service position, and serves at the pleasure of the Appointing Authority.  A resume must accompany your application.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. 

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.




Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.