ADMINISTRATOR I

The Maryland Department of Labor, Office of General Services is accepting applications for an Administrator I position. This position is to manage and direct the telecommunication requirements for the Department of Labor. This position is limited to all current State of Maryland employees only.

16

1100 N. Eutaw Street, Baltimore, Maryland 21201

The main purpose of this position is to manage and direct the telecommunication requirements for the Department of Labor. The telecommunication needs service 2,000 employees located at 35 different locations throughout the State and they include planning, equipment evaluation, and placement of orders, coordinating with vendors and with the State Department of Budget and Management(DBM) and the Department of Information Technology (DOIT) on projects. Other needs addressed relate to telecommunication changes, coordination of training, trouble shooting, and consulting with all telecomm coordinators within the agency. This position is considered the liaison between the Department of Labor, DBM and DOIT for telecommunication requests. This position is responsible for advising management and enforcing policy on all matters concerning telecommunications.

The duties of this position include, but are not limited to, the following:

• Plan, manage, implement and direct the Department’s voice/data networking infrastructure located at 1100 N. Eutaw Street headquarters and various field offices located throughout the State.  This management ensures maximum effectiveness and optimal cost-efficiency of each system.
• Prepare and process Telecommunication Service Requests (TSRs) and Purchase Orders for DLLR Headquarters and various units of the agency.   Provide support and resolution for telecommunication issues resulting from these requests associated with, but not limited to MAC’s, new PRI circuits, local and long distance, cable requirements for voice and data, NEC PBX’s, Wireless and voice mail systems.
• Develop and monitor telecommunications policies to ensure compliance with government regulations.  Recommend change to processes, policies, and metrics to facilitate agency performance.  Evaluate and recommend new products and systems to improve network and telecommunications reliability and productivity.
• Works with vendors to complete maintenance upgrades to existing telephone network equipment and purchases new equipment to keep networks up to date.
• Prepare required reports and analyses requested by upper management and Office of Budget and Fiscal Services.  Provide assistance with developing strategies, goals and action plans for the agency.

Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

State of Maryland FMIS System experience

Telephone Service request experience

Trouble shooting telephone tickets/issues experience

Experience with automated call distribution systems

This position is limited to all current State of Maryland employees only.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by DLLR for a period of one year.

STATE OF MARYLAND BENEFITS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

Online applications are highly recommended, however the paper application may be submitted to LABOR Recruitment and Selection Division, 1100 N. Eutaw Street, Room 101, Baltimore, MD 21201.  The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Administration
Attn: Ernestine Hyman   19-002586-0078
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

For additional information, please contact Ernestine Hyman at 410-230-6298 or via email Ernestine.hyman1@maryland.gov.

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.