Customer Service Representative
Administrative Specialist II
|Department||Maryland Insurance Administration|
|Date Opened||10/30/2019 09:30:00 AM|
|Filing Deadline||11/13/2019 11:59:00 PM|
|Salary||$34,174.00 - $53,658.00/year|
|HR Analyst||Lynn Hill|
The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.
The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.
LOCATION OF POSITION
Education: Completion of 60 credit hours at an accredited college or university.
Experience: One year of experience in administrative or professional work.
1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.
2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.
DESIRED OR PREFERRED QUALIFICATIONS
- Experience as a Customer Service Representative in a high volume call center environment.
- Experience with insurance licensure
- knowledge of the insurance industry.
- The ability to communicate orally and in writing.
- Proficiency with Microsoft Word and Excel and use of on-line internet applications.
If you have any questions concerning this recruitment, please contact email@example.com.
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:
Maryland Insurance Administration
Human Resources - Recruitment#: 19--001756-0066
200 St. Paul Place, Suite 2700
Baltimore, MD 21202
Incomplete submissions will not receive consideration.
TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.