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COMPUTER NETWORK SPECIALIST SUPERVISOR

Recruitment #18-006682-0002

Introduction

The Department of Information Technology (DoIT) was created by 2008 legislation in an effort to consolidate state agency information technology functions and policies into one department.  In addition to its larger statewide role, the Department of Information Technology manages Information Technology and Telecommunication services within the agency itself and provides support to other state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch.

GRADE

19

LOCATION OF POSITION

Division of Rehabilitation Services
2301 Argonne Drive
Baltimore, MD 21218

Main Purpose of Job

Provide professional and courteous technical support to staff and visitors located at the Division of Rehabilitation Services and other DoIT supported agencies as assigned.

POSITION DUTIES

Supervise, plan, coordinate, and evaluate the work of lower level network specialists.

Responsibilities include performance of work planning, integration, and maintenance of software and hardware for local or wide area computer networks. This may include installation of applications software and customization as required, creation of user accounts and management of account privileges, providing user support, training of users in software and hardware, and the installation and maintenance of network hardware such as printers, scanners or other networked devices.

Work is performed in a normal office setting and at user work sites. When at a user site, the work may involve exposure to electrical wires and outlets, and safety procedures must be strictly followed. The work may require moving computers and printers weighing up to 40 pounds.

Employee may need to periodically work at other locations and may need to use a state or personal vehicle, as necessary.

MINIMUM QUALIFICATIONS

Education:  Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: Three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes:

1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

 2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator equivalent certification program for the required education.

OR

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Our preferred candidate will have:

Experience supervising, managing and evaluating the work of subordinates.

Experience planning and scheduling projects and coordinating resources.

IT Service management and support experience with ServiceNow

Familiarity with Bomgar for remote user support

Experience creating and managing user profiles with ADManager

Application installation and imaging experience through the KACE systems management console

Demonstrated knowledge with installation and configuration of personal computers, phones and printers.  

SELECTION PROCESS

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be placed on the employment (eligible list for at least one year).

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training and experience related to the requirements of the position. 

It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

The on-line application process is STRONGLY preferred.  If on-line application process is not available, you may submit a paper application, supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston St., Suite 608

Baltimore, MD  21201

Attn:    Chris Langley

For inquiries regarding this recruitment, please call 410-767-4911

Resumes will NOT be accepted in lieu of completing the on-line or paper application. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Appropriate accommodations for individuals with disabilities are available upon request by calling 410-767-3623.

We thank our Veterans for their service to our country, and encourage them to apply.  Bilingual applicants are also encouraged to apply.

TTY  Users: call via Maryland Relay