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COLLECTION AGENT SUPERVISOR

Recruitment #18-005454-0001

GRADE

14

LOCATION OF POSITION

Largo MVA Office

10251 Central Avenue

Upper Marlboro, MD 20772

POSITION DUTIES

This position is responsible for the overall operation of the CCU Largo Satellite Office. This includes but not limited to communicating with the Satellite Office Manager regarding personnel and operational issues as required; maintaining control of overtime; supervising Collection Agents who perform collection duties at the Satellite Office; supervising Fiscal Account Clerk's who process payments and providing customer service to debtors waiting for service.

This is a special appointment position that will serve at the pleasure of the appointing authority.

MINIMUM QUALIFICATIONS

Education: A bachelor's degree from an accredited college or university.

Experience: Four (4) years of full time experience collecting overdue payments for delinquent accounts owed.

DESIRED OR PREFERRED QUALIFICATIONS

Two (2) years of supervisory experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Candidates are required to undergo a criminal background check as part of the selection process due to the financial nature of the job.

SELECTION PROCESS

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.     

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please call 410-767-4850.

Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.  



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.