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Recruitment #18-004408-0002


*This is a re-post. Previous applicants do not need to reapply.*




Department of Juvenile Services
Easton Office
301 Bay Street, Suite 200
Easton, MD 21601

Main Purpose of Job

The position provides front line support for Desktop Services and network support to DJS and other agencies assigned to the Eastern Shore region. The incumbent will be responsible for responding to Spice Works incidents, configuring computers, installing printers, smart phones, tablets, etc. to ensure end-users can function efficiently in accordance with established procedures and guidelines. Applicants should be aware that this position is also responsible for performing and maintaining the IT equipment inventory for the Eastern Shore.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications.


1. Additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

2. Nine credit hours in personal computer applications at an accredited institution may be substituted for the required experience.

3. Completion of a certification program in computer repair, such as Microsoft A+ or an equivalent program, may be substituted for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.


1. Experience with network configurations
2. Experience navigating Windows 7 & 10 and Google/Gmail


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.


The assessment will be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related experience and education. For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.


This position is in a covered bargaining unit.



The online application process is strongly preferred. However, if you are unable to apply on line you may mail a paper application to the address below or fax a paper application to the fax number below. If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last 4 digits of your SS#. The paper application must be received by 5 pm, close of business, on the closing date for this recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted:     

Maryland Department of Juvenile Services

OHR-Recruitment & Examination Unit     

One Center Plaza

20 W. Fayette Street, Baltimore, MD 21201     

Attn: Shavonne Holman     

Fax number 410-333-4188     

TTY Users: call via Maryland Relay Should additional information regarding this recruitment be required, please contact DJS Office of Human Resources at  

Include the Recruitment Title/Number that is located at the top of the bulletin.

The resulting Certified Eligible List for this recruitment may be used for similar positions in this or other State agencies.  

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.