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Chief Office Manager

Recruitment #18-002588-0031




MDH. Division of Vital Records, Baltimore, MD

Main Purpose of Job

The main purpose of this position is to oversee multiple units within the Division of Vital Records - the agency responsible for the collection, registration, and issuance of vital records to multiple business partners and the public at large for the State of Maryland.  This position manages more than 50 staff; manages financial and staff resources, drafts fiscal notes, responds to legislative audits, and Governor's correspondence; and routinely directs the interpretation and confirms the application of COMAR. As Chief Office Manager, this position directs the daily operations of the Division and assists the State Registrar in planning, organizing, managing, and controlling operations. This position is responsible for the implementation of multiple projects that necessitate close partnerships with health information technology providers/programs, medical facilities: Maryland funeral homes; Board of Morticians, Chief Medical Examiners, local health departments; NCHS; CDC, and state and/or local government agencies. This position proposes policies and procedures to maximize data management and vital records across multiple office program areas, to include Vital Statistics Administration. This position provides overall, as well as direct supervision to the Death Field Representatives Unit, Business Office, Vault, Front Counter/Lobby, and Correspondence Unit. The Chief Office Manager is responsible for the overall operations of the Division of Vital Records in the absence of the State Registrar.


Education: A Bachelor's degree from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.


1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


The successful applicant will have strong communication skills (verbal and written); managerial/supervisory experience: experience using databases; data entry skills and computer literacy; and the ability to comprehend COMAR language and vital records eligibility/entitlement requirements.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Candidates may remain on the certified eligible list for a period of at least one year.

Online applications are highly recommended. However, if you are unable to apply online, the paper application may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201.  The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-5689.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

Resumes will not be accepted in lieu of a completed application.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.



As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.