State of Maryland

An Office Services Clerk is the full performance level of work performing diverse clerical duties which support agency operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs. Employees in this classification do not supervise.

Employees in this classification receive general supervision from an Office Supervisor or other clerical or administrative supervisor.

Positions in this classification are evaluated using the Classification Job Evaluation Methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of a class specification.

The Office Services Clerk is differentiated from the Office Clerk II in that the Office Services Clerk performs full range of duties and responsibilities under general supervision while the Office Clerk II performs clear-cut clerical duties which adhere to standard office procedures typically found in office settings. The Office Services Clerk is differentiated from the Office Services Clerk, Lead in that the Office Services Clerk, Lead assigns, reviews, approves the work of and trains lower-level Office Services Clerks.

Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems;

Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information;

Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed;

Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public;

Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting;

Assembles and verifies data and compiles information in order to prepare routine statistical and status reports; Updates and maintains files, logs, schedules, rosters and records;

Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed;

Recommends changes in office procedures as necessary to improve office efficiency;

Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts;

May type correspondence, reports, schedules and other material using a keyboard of a personal computer;

Performs other related duties.

Class Descriptions are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential functions of each position.           

Class Descriptions provide information about the Nature of Work, Examples of Work and General Requirements for a classification in the Skilled or Professional Service in which all positions have been designated Special Appointments.           Required Knowledge, Skills and Abilities; specific Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102, Annotated Code of Maryland, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.  

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime as provided by the State Personnel and Pensions Article, Section 8-305, Annotated Code of Maryland