State of Maryland


- Hourly / - BiWeekly /
- Monthly / $41,464.00-$65,790.00 Yearly




This is responsible staff or supervisory work in the administration of human service programs. The work of this class requires the application of accepted management techniques and methods to the identification and solution of agency problems. The employee is expected to plan and conduct studies, analyze results, and formulate recommendations to increase the operating efficiency of the human service program. Such recommendations may be of a precedent-setting nature, or require change in the legislation governing the Department such as evaluating the efficiency of the Food Stamp Program.

The employee in this class may also function as a supervisor in a human service program, for example, in Income Maintenance the employee may direct the Income Maintenance Program in a local department. The employee would be responsible for the interpretation and application of the laws, rules and regulations affecting the program, and for the overall efficiency of the subordinate staff. Frequent contact with departmental employees and officials at various levels of responsibility is required, as well as occasional contact with public officials. Classification levels within this series are differentiated on the basis of classification factors such as the scope and complexity of the responsibilities involved in a particular job.

The employee in this class receives administrative direction and review from a higher level Human Service Specialist, or other agency official; however, this employee functions independently within the framework of the program. Work is evaluated through conferences and reports in terms of the effectiveness of recommendations, the quality of special projects, and the achievement of program goals. The employee may be responsible for the supervision of subordinate professional and/or clerical staff.


Administers an assigned human service program or supervises an operational unit thereof:

Advises departmental officials regarding administrative practices and problems;

Insures compliance with departmental policies, directives, and objectives in day-to-day operations;

Recommends changes in legislation, policies or procedures based on either operational experience or changes in the function of the agency;

Develops plans to coordinate the activities of the agency with those of other agencies performing related services;

Confers with agency supervisors and program chiefs to obtain information and render advice;

Plans and conducts special projects to obtain information useful in the decision making process;

May assist in the planning and preparation of the program budget;

Prepares reports and special projects as assigned;

May supervise subordinate personnel through training, assignment and review of work;

May assist program specialists and other central office personnel in special projects;

Performs other related duties.


Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.


A Class Description provides information about the Nature of Work, Examples of Work and General Requirements for a classification in the Management Service or a classification in the Skilled or Professional Service in which all positions have been designated Special Appointments. Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency. Class descriptions broadly define groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Revised

Sep 1 1987 12:00AM

Approved By

Director, Division of Classification and Salary

CLASS: 006300; EST: ; REV: 9/1/1987;

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