- Hourly / - BiWeekly /
- Monthly / $44,106.00-$70,201.00 Yearly
An IT Functional Analyst I is the intermediate level of work providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms. Employees in this classification do not supervise.
Employees in this classification receive moderate supervision from an IT Functional Analyst Supervisor, other information technology administrator or other administrator.
The IT Functional Analyst Trainee, IT Functional Analyst I and IT Functional Analyst II are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees. The IT Functional Analyst Trainee learns to perform duties under close supervision, the IT Functional Analyst I performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed and the IT Functional Analyst II performs the full range of duties under general supervision.
Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application system’s malfunction or error;
Reviews error codes generated by the application system to determine the appropriate course of action for correction;
Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification;
Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate pre-production test planning and execution in coordination with established quality assurance policies and procedures;
Develops, reviews and updates application documentation and training material to ensure that information is accurate, relevant, current, and user friendly;
Conducts multiple programs of on- and off-site training and support for all levels of users on the functions and capabilities of complex applications by using established training techniques and state-of-the-art software;
Oversees, coordinates and supports permanent and ad hoc user groups for the advancement of the system application and the users’ operating knowledge;
Participates in the management of changes to applications based on input from individual system users, user groups and control agencies who identify requirements relating to application deficiencies or enhancements;
Performs other related duties.
A Class Description provides information about the Nature of Work, Examples of Work and General Requirements for a classification in the Management Service or a classification in the Skilled or Professional Service in which all positions have been designated Special Appointments. Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.
Class descriptions broadly define groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.