State of Maryland

A State Retirement Agency (SRA) Network Systems Administrator II is the full performance level of work responsible for installing, configuring, and maintaining enterprise hardware and software systems, in close support of business programs and administration and also day-to-day operation of Agency networks (e.g. LAN, WAN, wireless and VoIP). Employees in this classification provide timely solutions to end-user computer and networking problems of a complex nature to ensure end-user productivity. They have extensive interactions with Systems Development, Cybersecurity, Auditing, vendors, and all levels of staff. Employees in this classification do not supervise other positions.

Employees in this classification receive general supervision from an SRA Network Systems Administrator Manager.

Positions in this classification are evaluated using the classification job evaluation methodology, which involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of this classification specification.

The SRA Network Systems Administrator Trainee, SRA Network Systems Administrator I and SRA Network Systems Administrator II are differentiated based on the degree of supervisory control exercised by the supervisor over these employees. The SRA Network Systems Administrator Trainee performs the work under close supervision. The SRA Network Systems Administrator I performs the duties under close supervision at times and under general supervision at other times, depending on the complexity of the specific duty being performed. The SRA Network Systems Administrator II performs the full range of duties and responsibilities under general supervision. The SRA Network Systems Administrator II is differentiated from the SRA Network Systems Administrator III in that the SRA Network Systems Administrator III either assigns, reviews and approves the work of and trains lower-level SRA Network Systems Administrators or performs advanced network configurations or leads small to medium sized networking projects.

Researches, designs, plans, configures, manages and documents medium and complex local and wide area networks and configure devices such as hubs, switches, routers, wireless access points, firewalls and load balancers;

Researches, configures, manages and documents medium and complex server hardware and enterprise server applications that may use virtualization;

Researches, configures, manages and documents storage area networks, cloud systems, backup systems, audio/visual systems, telecommunications systems (phones, trunk lines, switches, call centers, IVRs, mailboxes), and advanced desktop setups, configurations and troubleshooting;

Administers user accounts and appropriate permissions throughout the enterprise;

Researches and integrates new systems as needed for the business;

Researches, configures, manages and documents disaster recovery procedures. Manages and tests disaster recovery site;

Performs asset tracking and manage systems’ inventory;

Utilizes project management skills to implement technology solutions in a timely manner while working with other IT departments and end users;

Participates in the development and updating of IT policies, security controls, operating procedures and associated training plans for network resource administration, appropriate-use, security controls and disaster recovery;

Performs other related duties.

Knowledge of line-of-business programs, their respective missions, and the role of information technology;

Knowledge and skill to research, design, plan, configure, manage and document medium and complex local and wide area networks and configure devices such as hubs, switches, routers, wireless access points, firewalls and load balancers;

Knowledge and skill to research, configure, manage and document medium and complex server hardware and enterprise server applications that may use virtualization;

Knowledge and skill to research, configure, manage and document storage area networks, cloud systems, backup systems, audio/visual systems, telecommunications systems (phones, trunk lines, switches, call centers, IVRs, mailboxes), and advanced desktop setups, configurations and troubleshooting;

Knowledge and skill to administer user accounts and appropriate permissions throughout the enterprise;

Knowledge and skill to research and integrate new systems as needed for the business;

Knowledge and skill to research, configure, manage and document disaster recovery procedures, manage and test disaster recovery site;

Knowledge and skill to do asset tracking and manage systems’ inventory;

Knowledge to utilize project management skills to implement technology solutions in a timely manner while working with other IT departments and end users;

Knowledge and skill to participate in development of IT policies, security controls, operating procedures and associated training plans for network resource administration, appropriate-use, security controls and disaster recovery;

Knowledge of local and wide area computer network protocols and network security methodologies;

Ability to communicate and establish and maintain effective working relationships with IT staff, network users, and vendor representatives;

Ability to analyze organizational needs, architect business solutions, and monitor/administer systems/software to optimize performance;

Ability to use acquired institutional knowledge to achieve organizational efficiencies;

Ability to understand programs needs of computers and software and technology;

Ability to implement change management practices.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Three years of experience administering multi-tiered client-server software systems with multi-layers of application security in an organization with extensive level of program integration and reliance on technology and advanced desktop management and troubleshooting or three years of experience designing and managing medium and complex local and wide area networks and configuring devices such as hubs, switches, routers, wireless access points, firewalls and load balancers.

Notes:

1. Candidates may substitute the possession of a bachelor’s degree in an IT related field from an accredited college or university for two years of experience administering multi-tiered client-server software systems with multi-layers of application security in an organization with extensive level of program integration and reliance on technology and advanced desktop management and troubleshooting or two years of experience designing and managing medium and complex local and wide area networks and configuring devices such as hubs, switches, routers, wireless access points, firewalls and load balancers.

2. Candidates may substitute the possession an associate’s degree in an IT related field from an accredited college or university for one year of experience administering multi-tiered client-server software systems with multi-layers of application security in an organization with extensive level of program integration and reliance on technology and advanced desktop management and troubleshooting or one year of experience designing and managing medium and complex local and wide area networks and configuring devices such as hubs, switches, routers, wireless access points, firewalls and load balancers.

3. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration such as CCNP (Cisco Certified Network Professional), MCSE (Microsoft Certified Solutions Engineer) or equivalent certification program for two years of required experience.

4. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration such as CCNA (Cisco Certified Network Associate), MCSA (Microsoft Certified Solutions Associate) or equivalent certification program for one year of required experience.

5. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and a Network+ or A+ or similar certification may substitute for one year of experience.

6. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in Information Technology field of work on a year-to-year basis for the required experience.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties shall be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Employees in this classification may be subject to call-in 24 hours a day and be required to work evenings, weekends, and holidays when systems are down or to work on systems that need to be repaired or replaced during non-business hours and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached. Employees may be furnished with a pager or cell phone.

Applicants for this classification may handle sensitive data. This will require a full scope background investigation prior to appointment. A criminal conviction may be grounds for rejection of the applicant.

Employees may occasionally be required to travel to the main office during off hours, or field locations, and must have access to an automobile in the event a state vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.

The work may require moving computers, printers and other IT related equipment weighing up to 80 pounds.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System. All positions in this classification are Skilled Service positions. Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential). As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded collective bargaining. Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

This classification is one level in a Non-Competitive Promotion (NCP) series. NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance level in a classification series. In order to be non-competitively promoted to the next level in a NCP series, an employee must: 1) perform the main purpose of the class, as defined by the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification and 3) meet the minimum qualifications of the classification.

July 1, 2023