State of Maryland


- Hourly / - BiWeekly /
- Monthly / $39,768.00-$62,882.00 Yearly




This is the supervisory level of technical work in the consumer affairs and consumer protection activities of the Office of the Attorney General.

Employees in this classification receive consumer complaints and inquiries determining from the consumer pertinent information needed to determine appropriate avenues of recourse.


Listens to consumer complaints, problems and questions both in face-to-face interviews or over the telephone;

Elicits pertinent information from consumer relative to their complaints or problems in order to determine potential avenues of recourse in the particular situation;

Acts as a middleman between consumers and merchants, purveyors and repairmen in an effort to help them resolve their differences;

Performs field investigations of allegations of fraud and misrepresentation on the part of merchants, purveyors and repairmen;

Performs other necessary duties as required.


Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.


A Class Description provides information about the Nature of Work, Examples of Work and General Requirements for a classification in the Management Service or a classification in the Skilled or Professional Service in which all positions have been designated Special Appointments. Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

Class descriptions broadly define groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Established

Mar 1 2012 12:00AM

Approved By

Director, Division of Classification and Salary

CLASS: 005692; EST: 3/1/2012; REV: ;

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