State of Maryland


- Hourly / - BiWeekly /
- Monthly / $50,392.00-$83,807.00 Yearly






An Industries Representative II is the full performance level of work as a special contact representative engaged in promoting the use of products and repair services available through the shops of the Maryland Correctional Enterprises (MCE) of the Department of Public Safety and Correctional Services.  Employees in this classification initiate and maintain contacts with government agencies and certain non-profit organizations in the State of Maryland for the advantageous distribution of diverse products made in correctional institutions.  Employees in the classification do not supervise but may assign work to clerical employees.

An Industries Representative II receives general supervision from an MCE Manager or designated administrative official.  Positions in the classification are required to extensively travel to consumer institutions, agencies, and Maryland Correctional Enterprises shops throughout the State.

Positions in this classification are evaluated using the Classification job evaluation methodology.  This method compares the position’s assigned duties and responsibilities to the job criteria in the Nature of Work and Examples of Work sections of the class specification.

The Industries Representative II is differentiated from the Industries Representative I in that the Industries Representative II performs the full range of duties under general supervision while the Industries Representative I performs duties under general supervision at times and under close supervision at other times depending on the complexity of the assignment.


Promotes the use of correctional institution-made products and repair services through visits, correspondence and telephone calls to government agencies, institutions, non-profit charitable, civic, educational, fraternal, and religious organizations;

Confers with procurement agents to apprise them of the availability of products and services;

Solicits orders for a large variety of products and services;

Negotiates the preparation and clarification of specifications, delivery schedules and other technical details with purchasers;

Reviews order requests to determine the availability of products and services;

Sets timeframes for the completion of installations;

Follows-up with customers for product assessments and service satisfaction;

Prepares reports on customer complaints, criticisms, suggestions and other comments;

Maintains current records of sales and contacts;

May take measurements and preliminary sketches of office space;

May develop formal floor plans that identify electrical, fire and other code requirements;

Performs other duties as assigned.


Knowledge of industrial products, marketing and salesmanship;

Knowledge of the principles and practices of business and industrial management;

Skill in handling complaints with tact and diplomacy;

Skill in maintaining records and effective communication;

Ability to present and discuss selling points of product lines;

Ability to promote interest in and demand for Maryland Correction Enterprises products;

Ability to make recommendations about product improvement and development;

Ability to establish and maintain effective working relationships with consumer purchasing agents.


Education:     Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:   Seven years of experience in sales promotion, industrial sales or marketing research.  


1. Equivalent volunteer and/or part-time experience can be substituted for the required experience.

2. Education at an accredited college or university may be substituted for one year of the required experience at the rate of 60 credit hours.  


Employees in this classification may be assigned duties that require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Class specifications are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job function of each position.

This is a Skilled Service classification in the State Personnel Management System.  This classification was previously designated as Special Appointment prior to the repeal of the At-Will Employment status for selected classifications and groups of positions.  Classification specifications for these Skilled Service classes provide information about the Nature of Work, Examples of Work and General Requirements.  The Required 
Knowledge, Skills and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

This classification is assigned to Bargaining Unit B- Administrative, Technical and Clerical.  As provided by the State Personnel and Pensions Article, Section 3-102, Annotated Code of Maryland, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime as provided by the State Personnel and Pensions Article 8-305, Annotated Code of Maryland.

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance levels in a classification series.  In order to be non-competitively promoted to the next level in a NCP series an employee must: 1) perform the main purpose of the class as defined in the Nature of Work section of the class specification;  2) receive the type of supervision defined in the class specification, and 3) meet the minimum qualifications of the classification. 

Date Revised

March 14, 2024

Approved By

Director, Division of Classification and Salary

CLASS: 005133; REV: 3/14/2024;

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