State of Maryland


- Hourly / - BiWeekly /
- Monthly / $34,516.00-$54,195.00 Yearly




An Emergency Medical Services Communication Operator I is the intermediate level of work operating emergency communication equipment in the Emergency Medical Resources Center/System Communication Center. Employees receive, clarify, relay and dispatch medical information and coordinate medical consultations between field medics, local emergency communication centers, physicians and hospital personnel. Employees in this classification do not supervise.

Employees receive moderate supervision from the Emergency Medical Services Communication Operator Supervisor. Employees are subject to call and may be assigned to day, evening or night shifts which may include weekends and holidays.

The Emergency Medical Services Communication Operator I and the Emergency Medical Services Communication Operator II are differentiated on the basis of the degree of supervisory control exercised by the supervisor over these employees. The Emergency Medical Services Communication Operator I performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed and the Emergency Medical Services Communication Operator II performs the full range of duties under general supervision.


Coordinates radio and telephone consultations between field emergency medical personnel and designated physicians;

Determines priority for multiple requests for information and informs ambulances and Medevac helicopters of patients needing emergency treatment;

Monitors the status of hospitals and medical specialty centers to provide emergency medical treatments such as pediatric, hand, eye and burn care;

Obtains information such as the location and nature of the emergency incident and the number, names and ages of the injured to expedite patient treatment and maintain accurate records;

Provides field emergency medical personnel with information on the nearest or most appropriate medical facility;

Provides physicians and other medical facility personnel such as emergency room nurses and attendants with medical information on patients who are being brought to them;

Monitors a computerized tracking system as back-up for the Maryland State Police to determine the availability and location of Medevac helicopters;

Operates a computerized paging system to inform physicians, technicians and public officials of the details of emergency incidents;

Answers questions from the public and the media concerning specific emergency incidents and the patients involved according to appropriate protocols and procedures;

May be required to drive to locations of emergency incidents to establish, maintain or improve communications as necessary to expedite patient emergency medical treatments;

Performs other related duties.


Knowledge of the operation of multi-band, multi-channel two-way radios, computers, and other communication equipment used to receive, clarify, relay, and dispatch information and to coordinate medical consultations;

Skill in the use of multi-band, multi-channel two-way radios, computers, and other communication equipment;

Skill in obtaining information that can be relayed ahead to physicians to expedite patient emergency medical treatments; Skill in maintaining logs of daily communications activities;

Ability to determine work priorities, quickly assess the urgency of multiple requests for assistance and exercise sound judgement under stressful conditions;

Ability to read maps and estimate the time it will take for a patient to be transported from one location to another by ambulance or by helicopter;

Ability to communicate clearly when using radios, telephones and other communication equipment;

Ability to apply protocols and procedures in maintaining the confidentiality of medical information.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

 Experience : One year of experience receiving, relaying and dispatching medical information from an emergency medical communication system as an operator or from the field as a pre-hospital care provider.

Note: 1. Additional experience as described above may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Emergency Communications or Management classifications or Emergency Communications or Management  specialty codes in the Emergency Management  field of work on a year-for-year basis for the required experience. 



1. Employees in this classification must obtain and maintain an Emergency Medical Technician certificate valid in the State of Maryland.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


1. Employees are subject to call 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached. 2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.


Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Revised

August 1, 2014

Approved By

Director, Division of Classification and Salary

CLASS: 004421; EST: ; REV: 8/1/2014;

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