State of Maryland

HCD Business Analyst II (#003762)

- Hourly / - BiWeekly /
- Monthly / $73,541.00-$118,085.00 Yearly




As a housing finance agency, Housing and Community Development (HCD) offers a broad range of financial services that include bond finance, mortgage lending, municipal and small business lending, cashflow loans, tax credit programs and loan servicing, as well as housing voucher and grant administration for community revitalization.  HCD’s commercial partnerships and stakeholders include community and investment banks, sub-services, trustees and bond holders.

HCD lending and financing programs are inherently time critical, and there are extensive dependencies on personally identifiable information (PII), as well as other sensitive and non-public information.  

A Business Analyst II is the senior-level, full-proficiency position for the analysis of organization business processes and systems (loan origination, grant management, loan servicing, bond financial, etc.) and automate/optimize processes through third-party Enterprise Resource Planning system (e.g. SAP, PeopleSoft, Oracle, or Dynamics). Employees in this class do not supervise. They have extensive interaction with software/database developers, and stakeholders at partner organizations, and all levels of program (line-of-business) staff.

The employees in this classification receive minimal supervision, provides timely, and creative solutions to end-user computer and networking problems of a complex nature to ensure end-user productivity.

Business Analyst I and Business Analyst II are differentiated on the basis of the degree of supervision necessary, autonomy and complexity of assignments.


Enable Department to expediently respond to opportunities and challenges via Information Technology;


May act as expert in business or functional area. Formulates and defines system scope and objectives;


Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and torn of desired results;


Address business challenges by analyzing resources, capacity and limitations, and required outcomes;


Establish innovative and streamlined workflow processes to support software and database development;


Demonstrate high proficiency for designing, coding, testing, and maintaining software and/or databases;


Develop conceptual designs and prototypes;


Implement access control and security in new systems;


Develop strategies for safeguarding Personally Identifiable Information (PII) in transit and at rest;


Implement business workflow processes via Cloud;


Lead optimization of enterprise software and databases;


Contribute to development of IT policies, security controls, disaster recovery, and standard operating procedures;

Performs other related duties.


Knowledge of line-of-business programs, their respective missions, and the role of information technology;

Knowledge of SDLC and change management;

Knowledge of computer operating systems, computer networks, hosted and cloud-based solutions;

Knowledge of databases, SDKs, and programming languages;

Expert knowledge of business’/function’s needs for software;

Skill leading complex projects;


Skill providing technical leadership on complex projects;


Skill preparing detailed specifications for new systems;


Skill delivering iterative results during AGILE projects;


Skill implementing client-server software;


Skill providing guidance and training to junior programmers, and evaluating their work product;


Ability to analyze organizational needs, architect business solutions, and monitor/administer systems/software to optimize performance;


Ability to use acquired institutional knowledge to achieve organizational efficiencies;


Ability to undertake multiple phases of a project;


Ability to provide direction and instruction;


Ability to perform cost benefit and feasibility analyses.


Education: Typically requires a Bachelor's degree


Experience: Three or more years of experience performing software and database analysis, design and development, for multi-tiered client-server software in an organization with extensive level of program integration and reliance on technology

Notes: 1. Candidates may substitute six credit hours of coursework in application analysis and programming using generally accepted computer programming languages or other developmental tools for six months of the required experience.

 2. Candidates may substitute completion of high school or a high school equivalency certificate and eighteen months of experience converting data from project specifications by writing program code using generally accepted computer programming languages or other developmental tools for the required education.

 3. Candidates may substitute completion of high school or a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and application programming using generally accepted computer programming languages or other developmental tools for the required education.

 4. Candidates may substitute experience in one of the following areas: operating computers, scheduling, controlling input and output or maintaining backups or data storage, processing data on computers, evaluating, implementing and maintaining hardware and software, on a year-for-year basis for a high school education.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Computer Systems Programming classifications or Computer Systems Programming specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.


Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Established

July 1, 2019

Approved By

Director, Division of Classification and Salary

CLASS: 003762; EST: 7/1/2019; REV: ;

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