State of Maryland

HCD Business Analyst I (#003761)

- Hourly / - BiWeekly /
- Monthly / $78,749.00-$132,041.00 Yearly






A HCD Business Analyst I is the full performance level of work for the analysis of organization business processes and systems (loan origination, grant management, loan servicing, bond financial, etc.) and automate/optimize processes through third-party Enterprise Resource Planning system (e.g. SAP, PeopleSoft, Oracle, or Dynamics) for the Maryland Department of Housing and Community Development (HCD).  Employees in this classification have extensive interaction with software/database developers, and stakeholders at partner organizations, and all levels of program (line-of-business) staff.  HCD, as a housing finance agency, offers a broad range of financial services that include bond finance, mortgage lending, municipal and small business lending, cashflow loans, tax credit programs and loan servicing, as well as housing voucher and grant administration for community revitalization.  HCD’s commercial partnerships and stakeholders include community and investment banks, sub-services, trustees and bond holders.  HCD's lending and financing programs are inherently time critical, and there are extensive dependencies on personally identifiable information (PII), as well as other sensitive and non-public information.  Employees in this classification provide timely, and creative solutions to end-user computer and networking problems of a complex nature to ensure end-user productivity.  Employees in this classification do not supervise other positions.

Employees in this classification receive general supervision.

Positions in this classification are evaluated by using by the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification.

The HCD Business Analyst I and HCD Business Analyst II are differentiated on the basis of the degree of supervision exercised by the supervisor over these employees.  The HCD Business Analyst I performs the full range of duties and responsibilities under general supervision while the HCD Business Analyst II performs senior level duties and responsibilities under minimal supervision.


Enables the Department to expediently respond to opportunities and challenges via Information Technology;

Formulates and defines system scope and objectives;

Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and torn of desired results;

Addresses business challenges by analyzing resources, capacity and limitations, and required outcomes;

Establishes innovative and streamlined workflow processes to support software and database development;

Demonstrates high level of proficiency for designing, coding, testing, and maintaining software and/or databases;

Develops conceptual designs and prototypes;

Implements access control and security in new systems;

Develops strategies for safeguarding Personally Identifiable Information (PII) in transit and at rest;

Implements business workflow processes via Cloud;

Leads optimization of enterprise software and databases;

Contributes to development of IT policies, security controls, disaster recovery, and standard operating procedures;

May act as an expert in business or functional area;

Performs other related duties.


Knowledge of line-of-business programs, their respective missions, and the role of information technology;

Knowledge of SDLC and change management;

Knowledge of computer operating systems, computer networks, hosted and cloud-based solutions;

Knowledge of databases, SDKs, and programming languages;

Knowledge, at the expert level of proficiency, of business’/function’s needs for software;

Skill in leading complex projects;

Skill in providing technical leadership on complex projects;

Skill in preparing detailed specifications for new systems;

Skill in delivering iterative results during AGILE projects;

Skill in implementing client-server software;

Skill in providing guidance and training to lower-level HCD Application Systems Programmers, and evaluating their work products;

Ability to analyze organizational needs, architect business solutions, and monitor/administer systems/software to optimize performance;

Ability to use acquired institutional knowledge to achieve organizational efficiencies;

Ability to undertake multiple phases of a project;

Ability to provide direction and instruction;

Ability to perform cost benefit and feasibility analyses.


Experience: Two years and six months to four years and six months of experience, one to three years of experience performing software and database analysis, design and development, for multi-tier client-server software in an organization with extensive level of program integration and reliance on technology and an additional eighteen months of experience converting data from project specifications by writing program code using generally accepted computer programming languages or other developmental tools.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one to three years of experience performing software and database analysis, design and development, for multi-tier client-server software in an organization with extensive level of program integration and reliance on technology for the required experience.

2. Candidates may substitute six credit hours of coursework in application analysis and programming using generally accepted computer programming languages or other developmental tools for six months of the required experience.

3. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and application programming using generally accepted computer programming languages or other developmental tools for the eighteen months of required experience.

4. Candidates may substitute experience in one of the following areas: operating computers, scheduling, controlling input and output or maintaining backups or data storage, processing data on computers, evaluating, implementing and maintaining hardware and software, on a year-for-year basis for a high school education.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Computer Systems Programming classifications or Computer Systems Programming specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.


Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is assigned to Bargaining Unit G, Engineering, Scientific and Administrative Professionals classes.  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance levels in a classification series.  In order to be non-competitively promoted to the next level in a NCP series, an employee must: 1) perform the main purpose of the class as defined in the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification, and 3) meet the minimum qualifications of the classification.

Date Established

July 1, 2019

Date Revised

August 20, 2021

Approved By

Director, Division of Classification and Salary

CLASS: 003761; EST: 7/1/2019; REV: 1/7/2022;

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