State of Maryland

HCD System Administrator II (#003744)

- Hourly / - BiWeekly /
- Monthly / $64,565.00-$103,661.00 Yearly


GRADE

21

NATURE OF WORK

As a housing finance agency, Housing and Community Development (HCD) offers a broad range of financial services that include bond finance, mortgage lending, municipal and small business lending, cashflow loans, tax credit programs and loan servicing, as well as housing voucher and grant administration for community revitalization.  HCD’s commercial partnerships and stakeholders include community and investment banks, sub-services, trustees and bond holders.

HCD lending and financing programs are inherently time critical, and there are extensive dependencies on personally identifiable information (PII), as well as other sensitive and non-public information.  

A System Administrator II is the intermediate-performance level position responsible for installing, configuring, and maintaining enterprise software systems, in close support of business programs. They have extensive interaction with software/database developers, and network professionals at partner organizations, and all levels of program (line-of-business) staff.

The employees in this classification receive general supervision, provides timely, and creative solutions to end-user computer and networking problems of a complex nature to ensure end-user productivity.

System Administrator I, System Administrator II, and System Administrator III are differentiated on the basis of the degree of supervision necessary, autonomy and complexity of assignments.

EXAMPLES OF WORK

Enable Department to expediently respond to opportunities and challenges via Information Technology;

 

Manage complex enterprise software systems, which may be on-premises, or hosted or on the Cloud;

 

Perform software installations and upgrades to multi-user systems and layered software solutions;

 

Schedule installations and upgrades, and maintain enterprise software in accordance with IT policies and procedures;

 

Monitor/tune enterprise software for optimum performance;

 

Ensure workstation/server security by evaluating, implementing, and managing access control;

 

Ensure data/media recoverability, by implementing a schedule of backups and database archives;

 

Conduct routine audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines;

 

Participate in development of IT policies, security controls, disaster recovery, and standard operating procedures;

Performs other related duties.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of line-of-business programs, their respective missions, and the role of information technology;

Knowledge of operating systems, network communication equipment (switches, routers, access points, media and NICs, and file servers, storage arrays, printer spoolers);

Knowledge of ip networks, and client-server architecture;

Skill design and enhancing the functions of local- and wide-area-networking, as well as network account metadata and infrastructure, such as via Active Directory;

Skill tracing and diagnosing application processing;

Skill in synthesizing multiple products and technologies into a blended, hybrid solution using niche products;

Skill in reviewing and interpreting event logs;

Skill in delivering solutions and achieving outcomes via Information Technology;

 

Ability to analyze organizational needs, architect business solutions, and monitor/administer systems/software to optimize performance;

 

Ability to use acquired institutional knowledge to achieve organizational efficiencies;

 

Ability to understand programs needs of computers and software and technology;

Ability to recognize data-connectivity requirements;  

Ability to implement change management practices;

Ability to deploy and administer virtual computers.

MINIMUM QUALIFICATIONS

Education: Typically requires a Bachelor's degree

 

Experience: Two to four years of experience administering multi-tiered client-server software systems with multi-layers of application security in an organization with extensive level of program integration and reliance on technology

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

 2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

 3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

 4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

ACKNOWLEDGEMENTS

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Established

July 1, 2019

Approved By

Director, Division of Classification and Salary


CLASS: 003744; EST: 7/1/2019; REV: ;

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