State of Maryland

HCD System Administrator Trainee (#003742)

- Hourly / - BiWeekly /
- Monthly / $46,942.00-$74,933.00 Yearly


GRADE

16

NATURE OF WORK

As a housing finance agency, Housing and Community Development (HCD) offers a broad range of financial services that include bond finance, mortgage lending, municipal and small business lending, cashflow loans, tax credit programs and loan servicing, as well as housing voucher and grant administration for community revitalization.  HCD’s commercial partnerships and stakeholders include community and investment banks, sub-services, trustees and bond holders.

HCD lending and financing programs are inherently time critical, and there are extensive dependencies on personally identifiable information (PII), as well as other sensitive and non-public information.  

A System Administrator Trainee has no experience or training, but demonstrates an aptitude for installing, configuring, and maintaining multi-user, enterprise software systems.  Employees in this class do not supervise.

The employees in this classification receive constant oversight for their tasks and assignments.

System Administrator Trainee and System Administrator I can be distinguished by virtue that the Trainee has no ability to perform technical assignments without direction and guidance. 

EXAMPLES OF WORK

Will shadow more senior employees as they perform a full range of technical duties;

 

Develop understanding and proficiency with commodity technologies utilized by agency;

 

Enable Department to expediently respond to opportunities and challenges via Information Technology;

 

Manage complex enterprise software systems, which may be on-premises, or hosted or on the Cloud;

 

Perform software installations and upgrades to multi-user systems and layered software solutions;

 

Schedule installations and upgrades, and maintain enterprise software in accordance with IT policies and procedures;

 

Monitor/tune enterprise software for optimum performance;

 

Ensure workstation/server security by evaluating, implementing, and managing access control;

 

Ensure data/media recoverability, by implementing a schedule of backups and database archives;

 

Conduct routine audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines;

 

Participate in development of IT policies, security controls, disaster recovery, and standard operating procedures;

Performs other related duties.

KNOWLEDGE, SKILLS AND ABILITIES

All technical knowledge, skill and ability for a Trainee-level employee will be limited;

 

Knowledge of line-of-business programs, their respective missions, and the role of information technology;

Knowledge of operating systems, network communication equipment (switches, routers, access points, media and NICs, and file servers, storage arrays, printer spoolers);

Knowledge of ip networks, and client-server architecture;

Skill design and enhancing the functions of local- and wide-area-networking, as well as network account metadata and infrastructure, such as via Active Directory;

Skill tracing and diagnosing application processing;

Skill in synthesizing multiple products and technologies into a blended, hybrid solution using niche products;

Skill in reviewing and interpreting event logs;

Skill in automating and monitoring recurring tasks;

Skill in delivering solutions and achieving outcomes via Information Technology;

 

Ability to analyze organizational needs, architect business solutions, and monitor/administer systems/software to optimize performance;

 

Ability to use acquired institutional knowledge to achieve organizational efficiencies;

 

Ability to understand programs needs of computers and software and technology;

Ability to recognize data-connectivity requirements;  

Ability to deploy and administer virtual computers

MINIMUM QUALIFICATIONS

Education: High school diploma or equivalent 

Experience: None

ACKNOWLEDGEMENTS

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Established

July 1, 2019

Approved By

Director, Division of Classification and Salary


CLASS: 003742; EST: 7/1/2019; REV: ;

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