SKILLED SERVICE BARGAINING UNIT: S
NATURE OF WORK
A Human Service Specialist V is the supervisory and/or expert staff level of work in the field of human service program administration. Employees conduct studies and analyses of agency programs, procedures and organizations and makes recommendations to improve system efficiency and operations. Employees specialize in one or more human service program areas, such as program planning or evaluation, child support, child welfare, adult services, family investment, aging, energy assistance, federal compliance, Title IV-E program, or volunteer program administration. Employees supervise lower-level Human Service Specialists and/or function as a technical subject matter expert in a specific human services program with responsibility for program administration.
Employees receive general supervision from a higher level Human Service Specialist or designated administrator.
Position placement in this classification is determined by the Classification Job Evaluation Methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of a classification specification.
The Human Service Specialist I, Human Service Specialist II, Human Service Specialist III, and Human Service Specialist IV are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees. The Human Service Specialist I learns to perform duties under close supervision, the Human Service Specialist II performs duties under close supervision, the Human Service Specialist III performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed, and the Human Service Specialist IV performs the full range of duties under general supervision.
The Human Service Specialist IV is differentiated from Human Service Specialist V is that the Human Service Specialist V has full supervisory responsibility for subordinate Human Service Specialists and/or functions as a technical subject matter expert in a specific human services program with responsibility for program administration, the planning and implementation of new or revised programs, procedures, practices and processes, and the disposition of a variety of problems, issues and projects.
EXAMPLES OF WORK
Supervises subordinate Human Services Specialists and/or functions as a technical subject matter expert in a specific human services program, such as program planning or evaluation, child support, child welfare, adult services, family investment, energy assistance, federal compliance, Title IV-E program, or volunteer program administration;
Administers a human service program with responsibility for the planning and implementation of new or revised procedures, practices and processes, and the disposition of a variety of problems, issues and projects;
Evaluates reports and recommendations of subordinate staff for conformance with the appropriate laws, policy and case precedent and determines adequacy of recommendations;
Advises subordinates and other human services specialists assigned to other areas on the handling of special cases involving unusual ramifications or applications of the human services policies and procedures;
Ensures compliance with departmental policies, directives, and objectives in day-to-day operations;
Recommends changes in legislation, policies or procedures;
Participates in the formulation and modification of program goals, and in the process of program planning;
Prepares final reports and evaluations of the human service program;
Plans, conducts or supervises special projects or analyses of the human service program;
Conduct studies and analyses of agency human service programs, procedures, practices and organizations and make recommendations to improve system efficiency and operations;
Consults with program heads and administrative officials regarding policies, trends and interpretation of data and program needs;
Prepares statistical tables and charts, work-flow charts, staffing patterns and organizational charts;
Plans and implements new or revised procedures, practices and processes;
Assists in the formulation and preparation of an agency's budget;
Performs other related duties.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of analytical principles and research methods and techniques used in collecting, compiling and organizing data and used in drawing reasonable inferences from data;
Knowledge of principles, theories, practices and protocols applicable to one or more human service areas, such as program planning or evaluation, child support, child
welfare, adult services, family investment, energy assistance, federal compliance, Title IV-E program, or volunteer program administration;
Skill in the collection, compilation, classification and tabulation of data;
Skill in the gathering of information through interviews;
Skill in the preparation of clear, accurate and detailed reports;
Ability to train and supervise lower-level Human Services Specialists;
Ability to understand the Department of Human Resources agency’s purpose, programs, organization and procedures;
Ability to use computer software applications;
Ability to establish and maintain professional working relationships with customers, employees, supervisory and management staff, personnel from other agencies and institutions and the general public;
Ability to effectively organize and manage work assignments and meet deadlines;
Ability to communicate effectively;
Education: A bachelor’s degree from an accredited college or university.
Experience: Four years of experience in the administration of a human
services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
Notes: 1. Additional professional or technical experience in the administration
of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.
2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.
This is a skilled service classification in the State Personnel Management System. All positions in this classification are skilled service positions. Some positions in skilled service classifications may be designated special appointment in accordance with the State Personnel and Pensions Article, Section 6-405.
This classification is not assigned to a bargaining unit as indicated by the designation of S (supervisor), M (manager), T (agency head), U (Board or Commission member), of S (supervisor), M (manager), T (agency head), U (Board or Commission member), W (student), X (Used by agency or excluded by executive order), or Z (confidential). As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining. Additionally, certain executive branch agencies are exempt from collective bargaining and therefore, all positions in those agencies are excluded from collective bargaining.
Director, Division of Classification and Salary