State of Maryland

A Services Supervisor II is the supervisory level of work directing one or more general services functions for State departments, agencies or facilities.  Employees in this classification supervise the work of clerical, skilled or semi-skilled employees and may supervise Services Specialists and Services Supervisors.

Employees in this classification receive general supervision from a designated administrator.  Employees in these classifications may be assigned day, evening or night shifts which may include weekends and holidays.

Positions in the Services Supervisor series are differentiated on the basis of relative job evaluations among similarly functioning positions.  The job factors include:  qualifications; nature and purpose of personal contacts; nature of recommendations, commitments, decisions and conclusions; creative thought; responsibility for planning; responsibility for administration; and nature of supervision received.

Plans, coordinates and directs one or more general services functions, such as, but not limited to: building, housekeeping, groundskeeping services; risk management; fleet management; forms management; mail/courier services; inventory, purchasing and supplies; clerical services; receptionist/switchboard; records management; reproduction services; security services; space allocation; and telecommunications;

Inspects assigned areas to ensure work is performed in accordance with instructions and that any adjustments that may be necessary are made;

Establishes and modifies operational methods and procedures within assigned areas of responsibility;

Maintains records and prepares reports pertaining to supplies, necessary repairs and equipment;

Estimates needs and requisitions supplies and equipment;

Supervise work of clerical, skilled or semi-skilled employees and may supervise Services Specialists and Services Supervisors performing various general services activities;

Performs other related duties.

Knowledge of common general services and office practices, procedures and equipment;

Knowledge of the methods used in requisitioning supplies and the maintenance of inventory;

Ability to plan, direct and inspect one or more general services activities;

Ability to train and oversee the work of employees;

Ability to understand and follow instructions;

Ability to maintain records and prepare reports;

Ability to establish and maintain effective working relationships with other employees, management, building tenants and the general public.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of supervisory experience in general services functions, office administration activities or in the receiving, storing, issuance, purchase or requisition of equipment, materials, and parts and supplies.

Notes:

1. Candidates may substitute additional experience in general services functions, office administration activities or in the receiving, storing, issuance, purchase or requisition of equipment, materials, and parts and supplies on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in logistics specialist classifications or administrative support specialty codes in the logistics field of work, on a year-for-year basis for the required experience.

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual,   supervisory, managerial and confidential employees are excluded collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.