- Hourly / - BiWeekly /
- Monthly / $32,176.00-$50,377.00 Yearly
Learns to interview applicants for Public Assistance, Medical Assistance and/or Food Stamps in the Family Investment Administration (FIA) of the Department of Human Resources in order to determine customer eligibility and need for FIA programs;
Learns to explain program requirements and procedures to individual customers or in a group setting;
Learns to elicit information as to family composition, employment, health status, financial obligations, parental status and living arrangements;
Learns to calculate incomes and resources to establish benefit level;
Learns to determine program eligibility in accordance with federal, State and local laws, policies, rules and regulations;
Learns to check public records, such as birth records and real estate transactions;
Learns to contact individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition;
Learns to establish and maintain case records using computerized database systems;
Learns to contact customers regarding discrepancies and refer questionable cases to the fraud unit for further follow-up;
Learns to monitor case progress and apply appropriate sanctions when necessary;
Learns to provide information on and make referrals to service agencies, organizations and vendors for appropriate services and information to meet customer health, housing, food, employment assistance, child care and transportation needs;
Learns to serve as a customer advocate;
Learns to provide basic counseling and problem solving support;
May learn to make visits to customers’ homes to gather information;
May learn to prepare appeal packages or testify in administrative appeals hearings;
Performs other related duties.
Knowledge of the impact of poverty and related sociological and health problems;
Ability to use computer applications; Ability to prepare clear, accurate and detailed reports;
Ability to learn Family Investment Administration program areas and services;
Ability to learn interviewing and communication techniques;
Ability to learn, understand and explain complex federal, State and local policy, requirements, guidelines, procedures and regulations;
Ability to establish and maintain professional working relationships with customers, staff members, other agencies and institutions and the general public;
Ability to effectively organize and manage work assignments and meet deadlines;
Ability to meet required performance goals and accuracy expectations;
Ability to keep eligibility and personal information confidential.
Education: Possession of a Bachelor's degree from an accredited college or university.
1. Applicants may substitute public contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, performing analysis of data, writing correspondence, and completing mathematical or legal tasks on a year-for-year basis for up to four years of the required education.
2. Applicants may substitute possession of an associate of arts degree in Income Maintenance/Family Investment and two years of experience involving public contact and performance of support functions directly related to Family Investment program operations for the required education.
3. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204 (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Department of Human Resources do not have the authority to accept substitutions or equivalents.