State of Maryland


- Hourly / - BiWeekly /
- Monthly / $26,929.00-$41,786.00 Yearly




Human Service Associate is the full performance level of client aide work using therapeutic skills to teach clients to change their behavior in order to care for themselves or to prevent abuse or neglect of a child or adult dependent. The work of these classes involves no supervisory duties or responsibilities.

Employees receive general supervision from a program professional. Employees in this class may be required to work nights, weekends, holidays, or work hours which may vary from the normal work week. Work is performed in the client's home and community. Employees may work in teams. Work requires lifting and moving clients.

Human Service Associate I/II is an interchangeable class grouping wherein as a matter of compensation policy and practice, workers doing the job receive grade level increases based upon (1) time on the job, and (2) satisfactory work performance in addition to grade step increases on the same basis. These classes differ from the Human Service Associate III which is the lead worker for an in home aide service unit.


Encourages clients to participate in and make use of supportive activities and community resources such as: Parents Anonymous, community mental health center groups, and day care;

Assists clients to identify and resolve problems with landlords, schools, clinics, and others;

Teaches clients the skills needed for daily living such as, but not limited to: developing a schedule for managing a household or caring for dependents, behavior management techniques, interpersonal relationship skills, budgeting, comparison shopping, meal planning, personal hygiene, and household maintenance;

Develops positive relationships with clients in order to encourage acceptance of the aide service plan and to contribute to the client's physical and emotional health;

As a member of the treatment team, contributes to the identification of resources and activities needed to carry out the client's treatment plan;

Prepares reports for the supervisor concerning the client's behavioral development, physical condition, social and physical environment, and services provided in order to assist the treatment team in developing, monitoring, and modifying the client's treatment plan;

Assists physically disabled clients to attend to their personal needs including, but not limited to: dressing, bathing, feeding, grooming, using the bedpan, urinal, or commode;

Transports clients to receive medical and community services;

Assists clients in maintaining a place of residence by performing household tasks such as, but not limited to: housekeeping, laundry, shopping, planning and preparing nutritional meals according to physician's instructions;

Manages the household and provides care for children and adult dependents in their homes when the caregiver is temporarily absent or hospitalized;

Teaches caregivers how to dress, bathe, and care for dependents;

May take vital signs to monitor client's health and determine if medical attention is required;

Performs other related duties.


Knowledge of English;

Knowledge of addition, subtraction, multiplication, and division;

Knowledge of community health and welfare resources and application procedures;

Knowledge of home management and personal care procedures;

Knowledge of normal and abnormal behavior;

Knowledge of social, physical, and psychological needs of infants, children, adolescents, and adults;

Knowledge of vital signs and symptoms which indicate the need for medical attention; Knowledge of child care and disciplinary techniques;

Knowledge of causes and treatment of child and adult abuse or neglect;

Ability to lift and move clients;

Ability to initiate, develop, and maintain emotionally supportive relationships with adults and children who have physical, social, emotional, or interpersonal problems;

Ability to observe clients and document those operations;

Ability to communicate effectively with social workers, nurses, and other treatment team members;

Ability to participate in the rehabilitation of clients which may include reinforcing various therapies such as behavioral, physical, occupational, and recreational; Ability to deal with stressful situations;

Ability to understand and follow complex laws, regulations, instructions, and guidelines regarding abuse and neglect;

Ability to do routine and other housekeeping work;

Ability to teach care giving, home management, and problem solving skills.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Satisfactory completion of a course covering therapeutic aide skills such as: indicators of abuse and neglect, strength needs assessment, goal formulation, and parenting skills.

 Experience: Three years of experience providing care to children or adult dependents in the home or teaching practical living and care giving skills to clients. One year of the experience must have included using therapeutic skills to teach clients to change their behavior in order to care for themselves and to prevent abuse or neglect of a child or adult dependent.


 1. A copy of the certificate and a list of the course material must accompany the application form (MS 100).

 2. These requirements are established by the Social Services Administration by authority provided in Section 1 of Article 88A of the Annotated Code of Maryland. The Department of Personnel does not have authority to accept substitutions or equivalents.


Candidates appointed to positions in these classifications may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland


1. Applicants must be able to lift clients, wheelchairs, or other weight. Applicants will be given a medical examination and may be required to demonstrate their ability to perform the manual work required of the position prior to appointment. 2. Employees appointed to positions in this classification may be required to have access to and to use their personal automobile in order to transport clients. Standard mileage allowance will be paid for use of a privately owned vehicle.


Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Revised

Sep 1 1988 12:00AM

Approved By

Director, Division of Classification and Salary

CLASS: 000128; EST: ; REV: 9/1/1988;

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