Student Support Services Coordinator

Recruitment #23-5039-001


Develops, coordinates, implements, and evaluates a comprehensive college student support and community services referral program for students with the goal of improving student social, emotional, and behavioral well-being and academic outcomes.

Typical Duties

Develops and coordinates a wide range of social service intervention and referral programs for students facing issues with homelessness, food insecurity, healthcare, public assistance, substance abuse, interpersonal violence, transportation, and child care based on concepts, goals, and resources established by campus administration.

Assesses the social services needs of students using systematic assessment and data gathering techniques including but not limited to interviews, direct observation, standardized instruments, surveys, and focus groups; develops clearly written individualized service plans.

Provides information and referrals to community assessment, crisis intervention, and case management services; assists students to gain access to and effectively use formal and informal community resources.

Provides emergency, short-term counseling and supportive services for students who are experiencing emotional and situational crises.

Supervises and provides professional mentorship to upper-division and graduate student interns engaged in formal field work assignments aimed at developing the competencies required to complete their academic program and/or licensure requirements in social work, professional counseling, clinical psychology, marriage and family therapy, or a closely related field.

Maintains active liaison with administrators, faculty, and staff to integrate college-linked social services into operations and activities at the college, to enhance understanding of the social-economic barriers to student success, and to explain the types of assistance and interventions that foster improvement of student well-being and academic progress.

Establishes and maintains relationships with community and social service agency representatives; collaborates in the implementation of comprehensive college-based and college-linked programs that increase the accessibility and effectiveness of services aimed at promoting student success.

Develops new and evaluates existing procedures and protocols for referral and case management services in alignment with student needs, District policies, and professional standards.

Conducts ongoing evaluation of program activities and referrals to determine the level of effectiveness of all interventions.

Documents and maintains up-to-date information on services provided to students.

Gathers, compiles, verifies, analyzes, and correlates data and prepares reports and recommendations for college administration regarding program activities and referrals information and presents data in graphic, pictorial, tabular, written, and oral form.

Establishes and maintains effective working relationships with administrators, faculty, staff, and students and with representatives of federal, state, and local agencies, commissions, and committees.

Serves as a consultant to administrators, faculty, and staff on matters related to the social well-being of students such as mental health and illness, homelessness, trauma, student emotional crises, and interpersonal violence.

Refers students as needed to the campus Behavioral Intervention Team, and serves as a technical resource for the team.

Performs related duties as assigned.

Distinguishing Characteristics

A Student Support Services Coordinator performs duties related to the development, coordination, and evaluation of a comprehensive social services program for a college’s student services office.

An academic Counselor is responsible for counseling and advising students regarding their academic plans and progress, academic schedule, educational goals, career goals and related matters to assist students in making informed decisions and reaching degree/certificate/program completion.


General supervision is received from an academic or classified administrator. Immediate supervision is exercised over clinical interns.

Class Qualifications

Knowledge of:

Theory, principles, practices, and procedures of clinical social work

Applied psychology and social psychology

Principles and techniques of mental health care, guidance, therapy, and conflict resolution

California Law and Professional Ethics

Community resources in areas such as food assistance, housing, childcare, substance abuse, interpersonal violence, and health and wellness

Barriers to learning and interventions that foster improvement of student well-being and academic progress

Current trends in school-based social services intervention research

Federal and state laws, rules, and regulations related to clinical social work in a college setting including but not limited to Title IX, the Violence Against Women Act, ADA, and the Clery Act

Social, ethnic, and cultural characteristics of the population served by the college

Student health rules, policies, procedures, and practices of the District

Principles of supervision and training

Recordkeeping procedures

Capabilities of computer applications, systems, and hardware common to clinical social work

Ability to:

Conduct reliable and valid assessments with respect, dignity, and appropriate inclusion in decision making

Develop and implement procedures and protocols for counseling and case management services

Develop, coordinate, and evaluate training programs related to counseling for at-risk populations

Effectively counsel and provide guidance to a wide range of constituents regarding sensitive issues

Conduct assessment and referral activities

Conduct ongoing program evaluation to determine the level of effectiveness of referrals and interventions

Interface effectively with students from a diverse population, including various ethnic groups, LGBT students, transitional aged youth, former foster youth, immigrants, and veterans

Communicate clearly and concisely, both orally and in writing

Maintain high levels of ethical and professional conduct, confidentiality, and empathy

Maintain accurate data, records, and case files in accordance with federal, state, and local laws

Maintain effective working relationships with District staff and representatives of outside organizations

Effectively use general and specialized computer applications related to assigned area of responsibility

Travel to offsite meetings and events

Entrance Qualifications


A valid license to practice in the State of California as a:

  • Clinical Social Worker (LCSW);
  • Licensed Psychologist (LP); or
  • Marriage and Family Therapist (MFT)


Three years of full-time, paid, professional-level social work experience which must have included working with diverse populations impacted by issues such as homelessness, food insecurity, mental illness, interpersonal violence, poverty, and incarceration. Counseling and program management experience working with college students and/or experience supervising interns in a clinical setting is/are highly desirable.


The professional license must remain current and valid throughout employment with the District.

Completion of continuing education requirements prescribed by the State of California for licensure are required.

A valid Class "C" California driver's license is required.

Travel to locations throughout the District is required.

Reasonable Accommodations

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class. In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.

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