The incumbent manages debt collection efforts for multiple City accounts for the Finance Department. Monitors assigned accounts and identifies outstanding debts; plans a course of action to recover outstanding payments; negotiates payoff deadlines or payment plans; and handles questions or complaints. Follows all federal and state collection laws, including, but not limited to the Fair Debt Collection Practices Act and The Telephone Consumer Protection Act. Maintains accurate financial records and ensures all customer information is correct. Displays professionalism while dealing with debtors and builds a trusting relationship so as not to reflect negatively on the organization. Demonstrates proficiency in grammar, math, typing, and persuasive negotiations with quick thinking and the ability to use information to work out results-oriented remedies that best resolve issues for all parties.
High school diploma or G.E.D. AND
5 years of experience in office practices involving collection efforts and two years of experience using a computer, a database management system, and Microsoft Software.
Associate's degree in business or finance equivalency AND two years of experience in office practices involving interaction with people on sensitive and confidential matters and two years of experience using a computer, a database management system, and Microsoft Software.
Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.
Applications must specifically address each of the minimum qualifications, directly showing how each is met.
A background investigation and evidence of Employment Authorization and Identity is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position.
Medical Examination & Drug and Nicotine Testing
Final appointment is contingent upon the applicant passing a job-related medical examination including drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees.
An Equal Employment Opportunity Employer