The Mediation Response Specialist II works with the Mediation Response Unit (MRU), an alternative to police response as appropriate for 911 police calls for service and minor disputes, either in-person or by telephone. This position is the primary contact for field response and follow up contact for individuals who have low emergent crises and are interested in mediation/conflict resolution services. The Mediation Response Specialist II operates with varying degrees of autonomy and provides more intensive case management follow-up to individuals interacting with the MRU. Incumbent provides case management services, develops new referral sources, conducts mediation and trainings, provides organizational conflict/team building consultation services, and collaborates in strategic planning and team building initiatives. As a certified "Master Mediator" the incumbent serves as an expert mediator for complex and multi-party conflict situations. Responsible for knowing the relevant community referral sources which may provide assistance to customers; creating and expanding mediation services; developing innovative training for volunteers/public; and conducting research to further the goals of the Mediation Center. The incumbent communicates with individuals by telephone, regular mail, electronic mail, or in person to gather facts about their situation, explain the mediation process and other conflict resolution processes which may be applicable, assist individuals in determining if mediation is appropriate for their situation and engage in mediation or conflict resolution and case follow up.
Mediation Response Specialist II's supervise mediations, including Saturday and weekday evenings.
While performing the duties of this job, the incumbent is frequently both outdoors and indoors as dictated by the call for service. The environment can range from, but is not limited to the office, homes of referrals/clients, places of business, and in the community,
potentially in both fair and inclement weather.
Must meet one of the following Education/Experience requirements:
- Bachelor’s degree in Conflict Management, Criminal Justice, Social Work or closely related field AND 4 years of experience in Police crisis management, crisis work, case management or mediation; OR
- Master’s degree in Conflict Management, Criminal Justice, Social Work or closely related field AND 2
years of experience in Police crisis management, crisis work, case management or mediation experience.
Certification by Institute for the Study of Conflict Transformation, Inc., OR
certification from Dayton Mediation
Center as a “Master Mediator” may be substituted for one (1) year of the above required experience.
Licensed Social Worker (LSW) or Licensed Independent Social Worker (LISW) is preferred.
- Must obtain a Basic Mental Health First Aid certification within 6 months of employment and maintain thereafter as a term and condition of continued employment.
- Must obtain a First Aid for Adult/Child Cardiopulmonary Resuscitation (CPR) with Automated External Defibrillator (AED) certification within 6 months of employment and maintain thereafter as a term and condition of continued employment.
- Must receive certification by the Institute for the Study of Conflict Transformation, Inc. OR certification from Dayton Mediation Center as a “Master Mediator” within 12 months of employment and maintain thereafter as a term and condition of continued employment.
Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.
Applications must specifically address each of the minimum qualifications, directly showing how each is met.
A background investigation and evidence of Employment Authorization and Identity is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position.
Medical Examination & Drug and Nicotine Testing
Final appointment is contingent upon the applicant passing a job-related medical examination including drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees.
An Equal Employment Opportunity Employer