Water Service Representative

Recruitment #23-5005-001

Examination Date

Week of February 27, 2023
Civil Service Board Office 
371 West Second Street, Lower Level 
Dayton, Ohio 45402 

*Certified candidates will be sent an email containing specific exam details at a later date. 


Responsible for performing fieldwork, investigating complaints related to water meter reading or billing issues, and performing industrial, government, special meter readings, and reading residential meters in the City of Dayton’s authorized service areas. The Water Service Representative is a multi-incumbent position working under general supervision and reports to the Senior Meter Reading Operations Coordinator. Work is reviewed as necessary to verify the accurate completion of responsibilities to ensure continued customer satisfaction.

Minimum Qualifications

Graduation from high school (or G.E.D.). 

Six months of experience in customer service and/or experience with water assets (such as installing water meters or, maintaining, installing, and repairing water service pipes).

License Requirements

Must possess a valid driver's license at time of appointment and maintain thereafter as a term and condition of continued employment.

General Requirements

The incumbent will work outdoors under varying weather conditions. Must walk for long periods of time, lift heavy meter box covers, cellar doors and enter meter pits to obtain meter readings.

Promotional Qualifications

Must be a full-time permanent or part-time permanent employee in pay grade 114 (Wage) or below, pay grade 24 (Clerical) or below, or equivalent, and been employed for 6 consecutive months by the City of Dayton in a classified Civil Service position. Identical scores will be broken by (1) seniority and (2) random selection method.

Open Competitive Applicants

Final appointment is contingent upon the applicant passing a job-related medical examination and providing documentary evidence of Employment Authorization and Identity. Identical scores will be broken by a random selection method.


Examination dates and times are subject to change. Calculators will be provided for the Civil Service examination. Applicants appearing on the Promotional eligible list shall be considered for appointment prior to those on the Open Competitive list. Applicants are responsible for providing all necessary employment dates, experience, training, or any other requirements as stated in the Exam Announcement, in order for their application to be considered for certification and admittance to the examination process.

Background Check 
A background investigation is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position. 

Drug and Nicotine Testing 
Final appointment is contingent upon the applicant passing a drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees.