Customer Service Technician I

Recruitment #23-0309-001

Examination Date

Week of February 27, 2023
Civil Service Board Office 
371 West Second Street, Lower Level 
Dayton, Ohio 45402 

*Certified candidates will be sent an email containing specific exam details at a later date. 

Minimum Qualifications

Graduation from high school (or G.E.D.). 

Must have one year of experience in customer service AND clerical experience processing customer requests.

Nature of Work

Provides call-center and walk-in service requests from citizens of Dayton regarding City services and individual account assistance. Service provided includes receiving complaints and requests, providing information, analyzing data to determine proper response to inquiries, and/or directing citizens to proper departments for assistance. Resolves customer inquiries related to billing, payment plans and other City services.

License Requirements

Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.

General Requirements

Must have a working knowledge of Microsoft Word and Microsoft Excel at a basic level.

Promotional Qualifications

Must be a full-time permanent (or part-time permanent) employee in pay grade 110 (Wage) or below, pay grade 19 (Clerical) or below, or equivalent, and been employed for 6 consecutive months by the City of Dayton in a classified Civil Service position. Identical scores will be broken by (1) seniority and (2) random selection method.

Open Competitive Applicants

Final appointment is contingent upon the applicant passing a job-related medical examination and providing documentary evidence of Employment Authorization and Identity. Identical scores will be broken by a random selection method.


Examination dates and times are subject to change. Calculators will be provided for the Civil Service examination. Applicants appearing on the Promotional eligible list shall be considered for appointment prior to those on the Open Competitive list. Applicants are responsible for providing all necessary employment dates, experience, training, or any other requirements as stated in the Exam Announcement, in order for their application to be considered for certification and admittance to the examination process. 

Background Check 
A background investigation is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position. 

Drug and Nicotine Testing 
Final appointment is contingent upon the applicant passing a drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees.