Division Manager - Utility Revenue

Recruitment #23-0120-001


This position manages the Department of Finance's Utility Revenue Administration Division, which includes two sections, Utility Account Services (Water Meter Reading and Billing) and the Consolidated Contact Center. Under general direction, the position is responsible for directing all customer and meter service activities related to the monitoring and collection of utility revenue, and performs related duties as required.

This position is engaged in industry-specific functions such as marketing and strategic planning activities including research, account management support and promotional activities, customer relations and business planning, field support, revenue management, billing services and operations support services. The incumbent applies sound management and supervisory principles and techniques in building, supporting, and maintaining an effective work team. The Division Manager – Utility Revenue performs special projects as assigned by the Director and plans, organizes, and directs staff in completing those projects.  

The incumbent manages the division’s budgets judicially and seeks ways of doing business more efficiently and effectively. The incumbent directs and may personally prepare special financial, budgetary, and statistical studies and reports. The Division Manager – Utility Revenue manages contracts with external vendors for necessary support and technical services (forms, equipment, billing and customer service systems and software, etc.), while ensuring that the budget is balanced and targets are met. Other fiscal responsibilities include approving all purchasing requisitions and procedures; reviewing purchase order and invoice summaries; approving service contracts; reviewing investment activities, financial statements, audit reports, insurance bids, policies and claims; and keeping abreast of current and forecasted business and economic conditions. The incumbent provides support to the collection efforts of the division, including the collection of delinquent utility accounts. The means of collection include, but are not limited to, certification to personal property taxes, reporting to a collection agency, reporting on the individual’s credit report, and/or other legal action as appropriate.

Minimum Qualifications

Bachelor’s Degree in Business, Finance or related field AND 5 years of experience in accounting, auditing, collections, investments or other finance related work AND 2 years of experience in supervising positions relating to finance or public administration and/or public utility management.

An MBA, MPA or CPA may be substituted for one (1) year of work experience (not supervisory experience). 

Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Universities or equivalent region.

License Requirements

Must have a valid driver's license at time of appointment and maintain as a condition of employment.

Special Requirements

The Division Manager – Utility Revenue incumbent must be bond eligible and maintain eligibility throughout employment.


Applications must specifically address each of the minimum qualifications, directly showing how each is met.

Background Check 
A background investigation and evidence of Employment Authorization and Identity is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position. 

Medical Examination & Drug and Nicotine Testing 
Final appointment is contingent upon the applicant passing a job-related medical examination including drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees. 

An Equal Employment Opportunity Employer