Customer Relations Aide

Recruitment #19-1019-001

Nature of Work

Performs a wide variety of duties for the Water Department that includes annexations and permitting, water meter support, backflow prevention program, customer service, plans review, and water and sewer billing support.  Work is generated from various sources including plans examinations, cross connection complaints and subsequent investigations, the annual large consumer list, taps records, permits, billing from Water Revenue and any request of the Director's office.

Minimum Education

Associate's degree in Biology, Business, Chemistry, Civil Engineering Technology, Surveying, or related field.

Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Schools Higher Learning Commission or equivalent region.

Minimum Experience

Must have 3 years of experience in either the field of water and sanitary engineering; water revenue customer service, billing and meter reading; water supply, treatment and distribution systems; or wastewater treatment and collection systems.

License Requirements

Must possess a valid driver's license at time of appointment and maintain thereafter as a term and condition of continued employment.

Promotional Qualifications

Must be a full-time permanent or part-time permanent employee in a pay grade below P16, and been employed for 6 consecutive months by the City of Dayton in a classified Civil Service position.  Identical scores will be broken by (1) seniority and (2) random selection method.

Open Competitive Applicants

Final appointment is contingent upon the applicant passing a job-related medical examination and providing documentary evidence of Employment Authorization and Identity. Identical scores will be broken by a random selection method.


Examination dates and times are subject to change. Calculators will be provided for the Civil Service examination.  Applicants appearing on the Promotional eligible list shall be considered for appointment prior to those on the Open Competitive list. Police background investigation will be required. Final appointment is contingent upon the applicant passing a drug screen.  Applicants are responsible for providing all necessary employment dates, experience, training, or any other requirements as stated in the Exam Announcement, in order for their application to be considered for certification and admittance to the examination process.

Examination Date

Wednesday, May 29, 2019 - Time to be Announced
Civil Service Board Office
371 West Second Street, Lower Level
Dayton, Ohio 45402

*Certified candidates will be sent a link to self-schedule their examination time at a later date.