STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Labor Department Operations Coordinator

Hybrid

Recruitment #240507-5247SH-001

Introduction



The State of Connecticut, Department of Labor (DOL), is recruiting a Labor Department Operations Coordinator located at our Central Office in Wethersfield, CT.

Position Highlights:
  • Full-time, 40 hours per week
  • Frist (1st) shift
  • Monday - Friday
  • 8:00 a.m. - 4:30 p.m.
  • Wethersfield, CT
The Position:
The Department of Labor’s Welfare to Work unit is responsible for overseeing the Jobs First Employment Services (JFES) program in partnership with the Connecticut Department of Social Services and the five Workforce Development Boards in Connecticut. The JFES program (JFES) program helps parents gain the skills needed to obtain meaningful employment and become independent of Cash Assistance or welfare benefits. This position involves working with a small, dynamic team of individuals who oversee the JFES program while looking for creative, innovative strategies to alleviate poverty for our program participants.

About Us:
The Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-integrated services that serve the needs of our customers. 

What’s In It For You:
  • To work for a Forbes top company: ‘ForbesState of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
Discover the opportunity to: 
  • Engage in a rewarding career
  • Assist our employees so they can achieve success
  • Make a difference in the public sector
  • Work together in a collaborative team environment  

Selection Plan

For Assistance in Applying:

Please read or watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Read through this helpful link to prepare for your interview.

Contact Information:

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Tommy Wilson, EEO Specialist 1 at (860) 418-6148 or Tommy.Wilson@ct.gov.

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Labor this class is accountable for performing as a specialist in the coordination of complex programs, agency operations and providing expertise in problem resolution.

EXAMPLES OF DUTIES

  • Coordinates efforts to initiate agency-wide programs or services designed to better meet needs of agency and its customers;
  • Leads special teams assembled to eliminate or resolve complex problems;
  • Supervises design of significant changes in operating systems and oversees installation of procedures in conformance with agency policy;
  • Acts as a consultant to agency administrators regarding formation and application of policy to agency programs and goals and improvement of administrative and operating procedures;
  • Acts as an ombudsman for concerns from within and outside agency including implementation of data feedback systems which result in continuous improvement;
  • May assess staff skill development needs and assist with development of innovative training programs;
  • May provide coordination of agency wide unemployment insurance, job service or experience and training programs;
  • May serve as staff to statewide commissions or an advisor to community-based organizations;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant agency policies and procedures;
    • relevant state and federal laws, statutes and regulations;
    • modern office methods and procedures;
  • Knowledge of
    • techniques of statistical analysis;
    • data processing systems and their capabilities;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Problem solving skills;
  • Ability to
    • analyze and interpret laws, policies and regulations;
    • analyze organizational problems, conduct studies and determine effective solutions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in coordinating complex programs, agency operations and/or acting in a consultative capacity in problem resolution.

NOTE: For state employees this experience is interpreted at the level of a Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist, Labor Department Resource Associate or Labor Department Programs and Services Coordinator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience with creating PowerPoint presentations with graphics, including Presenter notes without assistance.
  • Experience with using Excel in order to create spreadsheets using formulas and/or tables to filter and manipulate data.
  • Experience with Windows 10, especially the various features within TEAMS. 
  • Experience with public speaking or giving presentations, providing training to staff either in person or virtually using software such as Zoom or Teams.
  • Experience managing and prioritizing multiple tasks, producing accurate results, and meeting deadlines
  • Experience writing policies, procedures, or desk aids. 
  • Experience with supervising or leading projects or programs in the workforce development system.
  • Experience working collaboratively with other units, agencies or organizations on projects or programs
  • Two (2) years of experience in the direct supervision of staff while working in the workforce development system.  

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.