STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Head Motor Vehicle Examiner

Office/On-Site

Recruitment #240422-4385CL-001

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Introduction




Are you a current Department of Motor Vehicles employee looking to advance your career? If so, read below and apply today!

The State of Connecticut Department of Motor Vehicles (DMV) invites its agency employees to apply for the position of Head Motor Vehicle Examiner.

WHAT WE CAN OFFER YOU
As a state employee, you would continue to have access to the following:

  • Competitive starting salary
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings
  • Paid time off including 13 paid holidays per calendar year
  • A culture that encourages work-life balance
  • Professional growth and development opportunities
  • Continue to work for a Forbes top company - ‘Forbes’: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
THE ROLE

The Vehicle Business Regulation division consists of 7 operational areas: Business to Business Unit, Core Customer Operations, Copy Records, Compliance, Records Update, Support Services and Relationship Management Unit, and Specialized Registry Services. The division:

  • Provides a wide range of customer services to the public and support services to other DMV operations.
  • Processes paperwork for the Dealer On-Line Registration Program and is charged with monitoring and assuring the compliance of several functions, and the processing of several transactions related to the compliance function.
  • Oversees marine vessel mailed transactions and is the central repository for all boat registration transactions.
  • Is responsible for the documentation of standards relating to the title and registration issuance process. Connecticut is a participant in the National Motor Vehicle Title Information System (NMVTIS), ensuring vehicle compliance safety and customer protection, and VBR operates a NMVTIS help desk.
  • Is responsible for the approval of vanity and special interest plates, the issuance of parking placards for disabled individuals, and for providing customers with copies of DMV documents.
POSITION HIGHLIGHTS

  • Monday-Friday
  • Full-time
  • First shift (7:30 AM - 4:00 PM)
  • Location:  Wethersfield, CT
  • Office/On-Site environment

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

To Apply:

  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the Talent Acquisition Professional listed on this job posting.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:

  • Please read or watch our Applicant Tips on How to Apply.
Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Read through this helpful link to prepare for your interview.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Connect With Us:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Frank DeCusati at frank.decusati@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles branch offices and units within the central office this class is accountable for acting as a working supervisor for a unit responsible for the issuance of operators' licenses, titles and/or registrations.

EXAMPLES OF DUTIES

  • Assigns duties and reviews results for accuracy, effectiveness and conformance with policy;
  • Reviews and evaluates courtesy and attitude toward the public and other employees;
  • Studies and analyzes office tasks performed;
  • Oversees and coordinates the daily work involved in the issuance of official motor vehicle documents;
  • Prioritizes, schedules and assigns duties;
  • Maintains proper workflow;
  • Provides on the job training to unit staff;
  • Resolves individual work-related problems;
  • Maintains daily records;
  • Orders supplies;
  • Ensures the accuracy and efficiency of unit work;
  • Completes inventory and production reports;
  • Obtains from and provides information to a variety of personnel within other divisions, departments or the public;
  • Examines and processes applications and supporting documentation;
  • Issues official documents;
  • Operates automated and other office equipment;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • the functions and activities of the Department of Motor Vehicles;
    • office systems and procedures;
  • Knowledge of record-keeping;
  • Skills
    • in operating office equipment;
    • interpersonal skills;
    • oral and written communication skills;
    • in examining documents to determine compliance with established requirements;
  • Ability to
    • lead employees;
    • read, understand and apply motor vehicle laws, regulations, policies and procedures;
    • resolve difficult office situations.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
  • Two (2) years of experience as a Motor Vehicle Examiner or one (1) year of experience as a Motor Vehicle Examiner Specialist may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience with DMV Systems (Cater, CIVLS, Salesforce)
  • Experience communicating over the phone, in writing, and in person with government and private sector officials
  • Experience with Microsoft Office Suite
  • Experience working independently while prioritizing tasks
  • Experience in handling escalated customer issues

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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