Labor Department Operations Coordinator


Recruitment #240320-5247SH-001


The State of Connecticut, Department of Labor (DOL), is recruiting a Labor Department Operations Coordinator located in Wethersfield, CT.

The Position:
SOS Operations Coordinator duty examples will consist of working with the Unit Director to manage, coordinate, and support personnel within the Systems Operations Support unit, as well as technology vendors. Additionally: Coordinating unit activities involving the design, development and implementation of new Unemployment Assistance Benefits programs and services with relation to the agency’s ReEmployCT system, as well as modifications of current procedures or programs   Assist in monitoring, evaluating, and reporting on programs, policies and procedures and taking or recommending appropriate action to correct deficiencies and promote maximum effectiveness.  Identify resources, submit grant proposals and develop new programs based on grant and contract awards and statutory changes   Develop and maintain operational procedures, policies and manuals.  Participate in resource allocation, and staff selection and development for the unit.

About Us:
We are committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy.  We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them.  We ensure the supply of high-quality integrated services that serve the needs of our customers.

The SOS unit is responsible for technology, support, and training within the ReEmployCT unemployment insurance program, Benefits/Tax/Appeals. SOS collaborates with operations within the consortium ReEmployUSA, which includes Mississippi and Maine.

What’s In It For You:
  • To work for a Forbes top company: ‘ForbesState of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
We hope you take this opportunity to continue your career and make an impaCT!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

For Assistance in Applying:

Please read or watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Read through this helpful link to prepare for your interview.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at


In the Department of Labor this class is accountable for performing as a specialist in the coordination of complex programs, agency operations and providing expertise in problem resolution.


  • Coordinates efforts to initiate agency-wide programs or services designed to better meet needs of agency and its customers;
  • Leads special teams assembled to eliminate or resolve complex problems;
  • Supervises design of significant changes in operating systems and oversees installation of procedures in conformance with agency policy;
  • Acts as a consultant to agency administrators regarding formation and application of policy to agency programs and goals and improvement of administrative and operating procedures;
  • Acts as an ombudsman for concerns from within and outside agency including implementation of data feedback systems which result in continuous improvement;
  • May assess staff skill development needs and assist with development of innovative training programs;
  • May provide coordination of agency wide unemployment insurance, job service or experience and training programs;
  • May serve as staff to statewide commissions or an advisor to community-based organizations;
  • Performs related duties as required.


  • Considerable knowledge of
    • relevant agency policies and procedures;
    • relevant state and federal laws, statutes and regulations;
    • modern office methods and procedures;
  • Knowledge of
    • techniques of statistical analysis;
    • data processing systems and their capabilities;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Problem solving skills;
  • Ability to
    • analyze and interpret laws, policies and regulations;
    • analyze organizational problems, conduct studies and determine effective solutions.


Eight (8) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.


Two (2) years of the General Experience must have been in coordinating complex programs, agency operations and/or acting in a consultative capacity in problem resolution.

NOTE: For state employees this experience is interpreted at the level of a Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist, Labor Department Resource Associate or Labor Department Programs and Services Coordinator.


  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree may be substituted for one (1) additional year of the General Experience.


  • Experience in Unemployment Insurance functions, components, and policies, particularly in Benefits.
  • Experience in UI processes relating to ReEmployCT including the initial claims, weekly certifications, appeals, Benefit Payment Control and Integrity, monetary and non-monetary determinations, etc.
  • Experience analyzing and troubleshooting system defects and researching and evaluating system modifications and enhancements.
  • Supervising experience, particularly overseeing program and/or system development and implementation, and the ability to allocate and supervise staff over multiple activities.
  • Experience working with various agency units and selected vendors.
  • Experience training co-workers and developing operational, procedural, or policy memos, desk aids or manuals for the agency.
  • Experience with Microsoft Office tools the agency uses.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.