Transportation Maintenance Crew Leader (Highway Maintenance)

Recruitment #240313-2349FM-001


Are you a current Department of Transportation employee looking to advance your career within the agency?
If so, we encourage you to apply today!

The State of Connecticut, Department of Transportation (DOT) invites its qualified agency employees to apply for the position of Transportation Maintenance Crew Leader (Highway Maintenance), in the Bureau of Highway Operations, Newington Highway Operations Center (HOC), located in the DOT Headquarters Building.  

Continue To Enjoy:
  • Continue to work for a Forbes top company - ‘Forbes’: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • A competitive starting salary
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Generous paid time off
  • Retirement plan options
  • A culture that encourages work-life balance
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
  • Remain with an award winning agency! CT DOT has been recently awarded the Employer of the Year award by the Connecticut Society of Civil Engineers (CSCE)!
Position Highlights:
  • Full time, 40 hrs per week
  • On Site
  • Monday-Friday
  • First Shift, (6:00 am - 2:30 pm), with unpaid half-hour lunch from 12:00 pm- 12:30 pm  
  • NP-2 (Maintenance and Service) bargaining unit
Eligibility Requirements:
  • Candidates must indicate they hold a current and valid Commercial Driver's License (CDL) (A or B), with tank endorsement, and valid Medical Examiner's Card (MEC) in the "Licenses and Professional Certifications" section of the application, or they will not be considered.  Applicants invited to interview will be required to produce a copy of their current valid Commercial Driver's License (CDL) Class A or B, reflecting the "tank endorsement," and valid Medical Examiner's Card (MEC) at time of interview, or they will be immediately disqualified. 
  • Incumbents in this class must be willing to accept assignment to emergency duties, including snow and ice removal, whenever his or her services are needed; to include mandatory winter overtime from November 1 through April 30. Various storm events will require employees to stay at work for the duration of the storm; which at times could be up to a period of several days, to include holidays and weekends.  
  • Incumbents in this class will be required to have a 30-mile residency from the posted job location. 
  • Candidates will be required to bring a copy of their Master Application at the time of interview.
  • Candidates must show how they meet the required knowledge and experience on their application to proceed further in the hiring process.
  • Applicants invited to interview will be requested to supply a copy of their Commercial Driver's License (CDL), Class A or B, with Tank Endorsement, valid Medical Examiner's Card (MEC) and copies of their last two performance appraisals.

The Role:
The Newington Highway Operations Center is staffed and operated 7 days a week, 24 hours a day, 365 days a year. The incumbent selected for this vacancy will be expected to work independently when required, as well as lead a team of staff responsible for performing operational duties associated with the Department’s traffic management, incident management and emergency management programs.

The selected candidate must be available to work unscheduled, irregular hours with little or no notice. Also, the candidate must be available 24/7 to respond to and provide Operations Center lead support for emergency traffic accidents/events. The candidate must also be available to receive and make phone calls during non-work hours to coordinate the emergency filling of operator shifts to ensure 24/7 coverage.

Duties Include: 
  • Workflow Planning and Priority Determination: Strategically plan crew workflow and prioritize tasks to ensure efficient operations. Provide guidance and assistance to the crew in addressing issues as they arise during daily operations.
  • Employee Scheduling and Oversight: Develop employee shift schedules and ensure adequate coverage for leave requests. Assign, supervise, and review the work of staff to maintain productivity and quality standards.
  • Compliance Management: Ensure staff adherence to Unit Standard Operating Procedures (SOPs) and Department policies, requirements, and procedures. Prepare and maintain documentation to demonstrate compliance with regulatory standards.
  • Report Preparation and Correspondence: Generate office reports and correspondence, including responses to Freedom of Information Act (FOIA) requests. Prepare incident reports and handle requests for Department of Transportation (DOT) assistance in a timely manner.
  • Emergency Response Coordination: Activate emergency response protocols and plans for major incidents on state highways and secondary roads affecting public safety.
  • Implement highway diversion route plans to manage traffic during emergencies.
  • Technology Utilization and Monitoring: Conduct AMBER Alert activations and monitor traffic video cameras, electronic highway signs, and traveler notification systems using advanced computer software programs. Coordinate DOT crew responses outside regular hours and ensure efficient utilization of resources.
  • Program Administration and Reporting: Dispatch and monitor the Connecticut Highway Assistance Motorist Patrol (CHAMP) service patrol program. Compile program statistics and prepare comprehensive reports to assess program effectiveness.
  • Training and Performance Management: Provide training and support to Highway Operations Center staff and conduct performance evaluations. Review staff work for accuracy and completeness while ensuring compliance with State retention policies.
  • Liaison and Collaboration: Act as a liaison with operating units, agencies, and external officials regarding unit policies and procedures. Participate in inter-agency meetings to coordinate roadway work activities and special events affecting traffic flow.
  • Operational Support and Data Analysis: Perform various office-related tasks, including operating computer systems and control systems. Collect and analyze office-related data to prepare summary and statistical analysis reports for decision-making purposes.
About Us:
The mission of the Connecticut Department of Transportation is to provide a safe and efficient intermodal transportation network that improves the quality of life and promotes economic vitality for the State and the region. To learn more about our mission, vision and values, please click here.

CT DOT has been recently awarded the Employer of the Year award by the Connecticut Society of Civil Engineers (CSCE)! 

Selection Plan

To Apply:
  • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • Please read or watch our Applicant Tips on How to Apply!
Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class in the next twelve (12) months.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Sharon McIntosh, at

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In the Department of Transportation and the Connecticut Airport Authority this class is accountable for acting as a working supervisor for an assigned group of Transportation Maintainers and/or Qualified Craft Workers engaged in an area of transportation maintenance or closely related activities.


  • Plans crew workflow and determines priorities; 
  • Schedules, assigns, oversees, and reviews work; 
  • Establishes and maintains crew procedures; 
  • Provides staff training and assistance; conducts or assists in conducting performance evaluations; 
  • Acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; 
  • Requisitions materials and equipment appropriate to the various jobs; 
  • Participates in performing the duties of the crew; 
  • May make recommendations on policies or standards; 
  • May prepare reports and correspondence; 
  • May do preliminary site inspection of assigned jobs; 
  • May be required to stand by for and respond to fire and/or crash emergency situations at State-owned airports; 
  • Performs related duties as required.


  • Knowledge of
    • materials, equipment and approved methods of surface treatment, surface and shoulder betterments, concrete work, guide rail construction, drainage construction and maintenance; 
    • approved methods of filling joints, patching, snow removal and sanding ice, and erosion control; 
  • Skills
    • interpersonal skills; 
    • oral and written communication skills;
  • Ability to
    • make minor bridge repairs; 
    • utilize computer software; 
  • Supervisory ability.


Two (2) years of skilled experience in the maintenance and repair of highways.

NOTE: For state employees this experience is interpreted at the level of a Transportation Maintainer 2.


  • Supervisory experience
  • Experience using Microsoft products (including Outlook, Word, Excel and Access), Internet applications, two-way radio systems, traffic camera control systems, and office equipment (printers, copiers, etc.)
  • Experience investigating and responding to complaints and inquiries
  • Experience analyzing data and preparing statistical reports
  • Experience working in an emergency situational environment in an office setting
  • Experience with multi-tasking and prioritizing work efforts
  • Experience activating emergency response protocols, implementation of highway diversion route plans, and/or accident response plans
  • Experience developing coordinating response plans for major incidents on state roadways
  • Experience working independently and as a leader in a team environment
  • Experience conducting employee training
  • Experience interpreting and applying Standard Operating Procedures (SOP) and Department policies/procedures
  • Experience in customer service with strong communication skills both verbal and written
  • Experience with handling high volume of calls promptly and professionally
  • Experience maintaining accurate records of customer interactions and transactions


  • Incumbents in this class will be required to accept assignment to emergency duties including snow and ice removal as required.
  • Incumbents in this class may be required by the appointing authority to possess and retain appropriate current licenses, permits and/or certifications.


At State Airports: In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before persons are certified for appointment.


  • Incumbents in this class must have adequate physical strength, stamina, physical agility and visual and auditory acuity, and must maintain such physical fitness as to be able to perform the duties
  • A physical examination may be required.


  • Incumbents in this class are exposed to extremes of weather conditions, to frequent lifting of heavy weights, to highly dangerous road and traffic conditions, including exposure to heights when working on bridges, to poison ivy, insect bites and allergy irritants during summer months, and to loud and potentially dangerous machinery.
  • The appointing authority may require completion of an asbestos removal program consistent with EPA guidelines for operations and maintenance during employment in this class. Incumbents may be required to use protective equipment such as respirators and safety goggles.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.