Behavioral Health Program Manager (40 Hour)


Recruitment #240214-1450MP-003


Does a role in leadership intrigue you?
If so, we have an excellent opportunity to join our hospital’s team!

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is seeking a qualified and experienced Behavioral Health Program Manager to join our team in Hartford! Work alongside a team of dedicated professionals and help patients on their path to recovery.

  • Work Schedule: Full-Time (40 Hours), First Shift, Monday - Friday (8:00 A.M. - 4:30 P.M.)
  • Facility: Southwest Connecticut Mental Health System (SWCMHS)
  • Unit: Managed Service System Contract Management
  • Address: 1635 Central Avenue, Bridgeport
  • PCN: 142026


  • The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings;
  • Extensive pension plan and supplemental retirement offerings;
  • Generous paid time off, including 13 paid holidays per calendar year;
  • Professional growth and development opportunities;
  • A healthy work/life balance to all employees; and
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.

  • Provide substantial input regarding patient care needs, response to treatment, and recommend modifications in the overall plan of care;
  • Complete comprehensive Initial Nursing Assessment for patients with acute psychiatric and addictive problems; and
  • Provide direct patient care that includes education, counseling, medication administration and documentation of the treatment and progress made by the patient.
            OUR MISSION:
            The vision of the Southwest Connecticut Mental Health System is to provide high quality, compassionate and culturally competent mental health and substance abuse services to adults with behavioral health disorders who are indigent.

            ABOUT THE UNIT:
            Managed Services System, Contract Management: SWCMHS is responsible for the oversight and management of contracts with private not-for-profit (PNP) agencies providing mental health services in this region.  This office specifically manages the contracts of all residential providers in the region.  This includes authorization of applicants for residential services, review of program design, residential waitlist management, RUUM (residential universal utilization management) reporting, and monitoring of fiscal/service compliance of the contracts and adherence to DMHAS contractual expectations.

            Start with us.  Stay with us.  Grow with us. 

            Selection Plan


            Please read or watch our Applicant Tips on How to Apply!

            Please Note: 

            For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

            To Apply:

            • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
            • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
            • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
            • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
            • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

            Important Next Step Information for After You Apply:

            • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
            • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
            • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
            • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
            • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
            • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at

            Connect With Us:

            • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
            • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Nicole Frascatore via email at


            In the Department of Mental Health and Addiction Services and the Department of Children and Families this class is accountable for assisting in the management of a statewide program in a geographical area; accountable for assisting in the management of a specific behavioral health program or serving as a clinical team leader.


            • Understands the scopes of service at each contractual level of care in the Managed Service System (MSS).
            • Conducts on-site reviews and audit charts to ensure adherence to documentation of assessment, recovery planning, and goal monitoring standards.
            • Participates and partner with Office of the Commissioner (OOC) regional manager in for the Medicaid Rehabilitation Option (MRO) Group Home certification reviews.
            • Participates/partners with OOC regional managers for Fidelity reviews for Community Support Program and Assertive Community Treatment Team services.
            • Conducts regular meetings with affiliate providers to ensure adherence to contractual performance measures, staffing expectations, productivity and Targeted Case Management standards, and programming offerings.
            • Offers training, on-site support and consultation to programs regarding identified program needs, documentation standards, and service needs.
            • Develops on-going working relationships with the different OOC regional and Enterprise Business Group managers to secure additional resources to support programs with service or training needs beyond areas of manager’s own expertise.
            • Participates and encourages agencies to attend Collaborative Learning meetings that are offered by OOC Community Service Division managers for the various levels of care.
            • Monitors and processes Critical Incident Reviews and Non-Critical Incident Reviews occurring in the regional MSS.
            • Participates in the annual contract renewal process in partnership with OOC Community Services managers and fiscal monitors.
            • Reviews affiliate requests for grant dollar facility improvement projects or retention of state dollar requests for surplus funds at the end of the fiscal year.
            • Provides supervision to the contract unit Health Program Assistant 1 and 2 staff.
            • Oversees and manages the SWCMHS Discretionary Discharge fund established to provide rental assistance and living expense costs for individuals in DMHAS Region 1.
            • Oversee and collaborates with the fiduciary affiliate that partners with the SWCMHS contract unit in the administration of Discretionary Discharge fund resources to support individuals receiving subsidy and living expense funds.
            • In collaboration with the SWCMHS Community Resources & Special Projects Director identifies individuals transitioning from state operated inpatient facilities that both qualify and have the functional living skills to manage and maintain their own independent apartment in the community.
            • Develops and submits proposals with fiscal requests (budgets) for qualified individuals to the DHMAS Medical Director’s Office to be considered for discretionary discharge funding by the Enterprise Business Group.
            • Approves all expenditures made by the fiduciary affiliate from the Discretionary Discharge fund.
            • Conducts a monthly meeting with the fiduciary affiliate to ensure that all expenditures of discretionary funds are being conducted within the fiduciary affiliate’s auditing standards and that all expenses and income on a monthly basis are aligned with the yearly budget allocation for the program.
            • Provides oversight and supervision to the Health Program Assistant 1 who serves as the day-to-day liaison and coordinator between the fiduciary, the SWCMHS case managers, and private not for profit scattered site/life coaches working with the individuals supported by the discretionary discharge fund.
            • Performs related duties as required.


            • Considerable knowledge of
              • principles and practices of public administration; 
              • principles of mental health treatment and program design; 
              • managed care system principles and practices; 
              • clinical treatment methodologies and programs for psychiatric clients; 
              • community resources; 
            • Knowledge of
              • relevant state and federal laws, statutes and regulations;
              • relevant agency policies and procedures;
              • assertive treatment programs;
              • quality assessment and/or improvement techniques and accreditation body standards;
            • Considerable
              • interpersonal skills;
              • oral and written communication skills;
            • Ability to
              • analyze and prepare budgets;
              • prepare and administer grants.


            Eight (8) years of experience in business or health care administration, program development involving responsibility for financial management, budget development or grants management, professional health care or social services.


            • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) years of experience to a maximum of four (4) years for a Bachelor's degree.
            • A Master's degree in public or health care administration, a Master's degree in business administration with a specialization in health services or hospital administration, a Master’s degree in social work or a Master's degree in a related health care discipline may be substituted for one (1) additional year of the General Experience.


            • Experience overseeing Private Not for Profit service contracts, developing programs, writing proposals, and overseeing and developing program budgets.
            • Experience conducting program audits and fidelity reviews.
            • Experience working as part of a Team and providing supervision to unit staff.
            • Experience providing training, support, and consultation to programs regarding identified program need documentation standards, and service needs.
            • Experience preparing reports and contributing to an amicable work environment.
            • Experience in utilizing strong communication and interpersonal skills in a busy and demanding setting.
            • Experience with the requirements of the joint Commission and other regulatory requirements.
            • Experience with Microsoft Office, Excel computer software.
            • Experience working in a union environment.
            • Experience using an Electronic Medical Record.


            Incumbents in this class may be required to possess appropriate current licenses or certifications.



            The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


            As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.