Research Analyst Supervisor

Recruitment #240207-6456AR-001


The Department of Revenue Services (DRS) has an exciting internal promotional opportunity for a Research Analyst Supervisor within the Oversight Unit in the Operations Bureau.

Position highlights
This position is responsible for the supervision of a unit that is accountable for a full spectrum of business analytics functions for multiple workflow/projects of medium to large scope. 

This unit is responsible for:
  • Eliciting, analyzing, documenting, communicating, and validating business requirements;
  • Collaborating in the development of business processes and ensuring alignment of these capabilities to agency strategies and road maps;
  • Driving consensus among business stakeholders and IT about the business needs and their feasibility;
  • Coordinating and executing user acceptance testing that proves that the reporting and analytical solution meets business needs;
  • Communicating business requirements to diverse stakeholder groups to create a shared understanding of the business needs; and
  • Acting as a liaison on initiatives between business users and the technology team.
About us
The Oversight Unit is responsible for working with business customers to analyze processing issues, change requests or enhancements to support business strategies, capabilities, and processes.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

 Before you apply:

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to

Important information for after you apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
For technical questions regarding the filing of your application, please contact Mackenzie Robinson at


In a state agency this class is accountable for supervising Research Analysts engaged in developing, implementing and conducting research projects.


  • Schedules, assigns, oversees and reviews work of staff; 
  • Supervises development and implementation of research projects, analysis and evaluation of data and preparation of narrative and statistical reports; 
  • Provides staff training and assistance; 
  • Conducts performance evaluations; 
  • Determines priorities and plans research work; 
  • Establishes and maintains research procedures; 
  • Develops or makes recommendations on development of research policies and standards; 
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; 
  • Prepares special reports and correspondence; 
  • Speaks before groups of legislators, concerned citizens and other individuals regarding research; 
  • Performs related duties as required.


  • Considerable knowledge of
    • relevant agency policies and procedures; 
    • research methods and techniques; 
    • principles, concepts and methods of statistical analysis; 
  • Knowledge of
    • relevant state and federal laws, statutes and regulations; 
    • computer applications for research; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Supervisory ability.


Eight (8) years of professional experience in research, data analysis or economics.


One (1) year of the General Experience must have been conducting research at the level of Associate Research Analyst.


  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in economics, statistics or a closely related field may be substituted for one (1) additional year of the General Experience.


  • Experience working in the Department of Revenue Services Integrated Tax Administration Systems (CTAX).
  • Experience working with or acting as liaison to agency operating units.
  • Experience interpreting and following agency policies and procedures.
  • Experience working on agency projects that intersect multiple agency operating bureaus.
  • Experience working with external vendors in support of agency tax systems.
  • Experience using analytical thinking to solve problems.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.