Behavioral Health Program Manager


Recruitment #240201-1450MP-001


Are you looking to continue your healthcare career in public service?  
If so, we have an excellent opportunity for you to join our hospital’s team! 

The State of ConnecticutDepartment of Mental Health and Addiction Services (DMHAS) is seeking a Behavioral Health Program Manager to join their team! This position is imperative to key clinical support functions of a large, complex, urban community mental health center that provides both inpatient and outpatient services.

This position focuses primarily on coordinating leadership communication and response to patients and community stakeholders to support and maximize satisfaction with all aspects of care provided by CMHC. The Behavioral Health Program Manager will coordinate agency-wide activities related to recovery-oriented initiatives, response to consumer survey input, restorative and anti-racist initiatives, reduction of health care disparities and performance improvement planning.

  • FACILITY: Connecticut Mental Health Center (CMHC)
  • ADDRESS: 34 Park Street, New Haven, CT 
  • UNIT: Administration
  • SCHEDULE: Full-Time, 40 hours per week, first shift, 8:30am - 5:00pm, Monday through Friday 
  • The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings
  • Generous paid time off, including 13 paid holidays per calendar year
  • Professional growth and development opportunities
  • A healthy work/life balance to all employees
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
  • Plan, coordinate and direct patient and community stakeholder programs and activities;
  • Develop and maintain contact with individuals, groups and organizations to promote community and state agency stakeholder engagement;
  • Assume a leadership role in the development, implementation and evaluation of agency-wide initiatives and programs related to patient satisfaction, performance improvement, and patient and stakeholder communication;
  • Facilitate and maintain ongoing communication with stakeholders within and outside the agency regarding identified program priorities;
  • Respond to information requests from internal and external stakeholders regarding agency programs and initiatives; and 
  • Chair agency-wide Communications Committee, participate in Director's Advisory Council and serve on related administrative committees as assigned.
DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. 

CMHC is an urban community mental health center with an exceptional 50-year tradition of serving individuals with serious mental illness. We aim to treat people with mental illness in their communities, to provide a place for researchers from many fields to find new treatments, and to teach professionals in the care of mental illness.

Selection Plan


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Please Note: In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

Please NoteFor current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. 
  • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment, please contact Julie Barker at


In the Department of Mental Health and Addiction Services and the Department of Children and Families this class is accountable for assisting in the management of a statewide program in a geographical area; accountable for assisting in the management of a specific behavioral health program or serving as a clinical team leader.


  • Assists in directing staff and operations for special programs;
  • Coordinates, plans and manages program activities;
  • Assists in formulating policy and procedures relating to general administration of a managed service system;
  • Participates in the formulation of agency policy; 
  • Develops, implements and evaluates the goals and objectives consistent with agency mission and policy;
  • Interprets and administers laws pertaining to program;
  • Trains and evaluates staff;
  • Prepares and administers facility and community grant budgets;
  • Maintains contact with individuals, groups and other organizations which might impact on program operations;
  • Develops and maintains appropriate fiscal and programmatic mechanisms to ensure continuity of care to a defined population and appropriate allocation of resources;
  • Assesses staff needs for delivery of services;
  • Carries out policies and directives of department;
  • Assists in coordinating, planning and managing administrative and/or fiscal and clinical activities;
  • Ensures compliance with internal agency and accrediting bodies' standards;
  • Participates in the recruitment and hiring of staff, including outreach, interview and selection;
  • May assume a leadership role for agency system wide program development and administration activities;
  • Performs related duties as required.


  • Considerable knowledge of
    • principles and practices of public administration; 
    • principles of mental health treatment and program design; 
    • managed care system principles and practices; 
    • clinical treatment methodologies and programs for psychiatric clients; 
    • community resources; 
  • Knowledge of
    • relevant state and federal laws, statutes and regulations;
    • relevant agency policies and procedures;
    • assertive treatment programs;
    • quality assessment and/or improvement techniques and accreditation body standards;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • analyze and prepare budgets;
    • prepare and administer grants.


Eight (8) years of experience in business or health care administration, program development involving responsibility for financial management, budget development or grants management, professional health care or social services.


  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) years of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in public or health care administration, a Master's degree in business administration with a specialization in health services or hospital administration, a Master’s degree in social work or a Master's degree in a related health care discipline may be substituted for one (1) additional year of the General Experience.


  • Experience with the principles and practices of public administration, principles of mental health treatment and program design and community resources
  • Experience with quality assessment and/or improvement techniques and accreditation body standards
  • Experience in developing, implementing and evaluating program outcomes
  • Experience utilizing interpersonal, oral and written communication skills to relay pertinent information
  • Experience analyzing, preparing and presenting reports to agency leadership groups


Incumbents in this class may be required to possess appropriate current licenses or certifications.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.