Labor Department Programs and Services Coordinator


Recruitment #240129-5249SH-001


Are you a Department of Labor agency employee? Do you have experience resolving nonmonetary unemployment issues in an impartial, timely and efficient manner through intake and application of the unemployment law?

If so, keep on reading!

The State of Connecticut, the Department of  Labor (DOL), is currently accepting applications from qualified agency employees for the position of Labor Department Programs and Services Coordinator.

Comprehensive Benefit Offerings: 
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
  • The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown's Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings.
  • Comprehensive Benefits which include industry leading health benefits, including medical and dental coverage.
  • Extensive pension plan and supplemental retirement offerings.
  • Generous paid time off, including 13 paid holidays per calendar year.
  • Professional growth and development opportunities.
  • A healthy work/life balance to all employees. 
Position Highlights:
  • Full-time, 40 hours per week, 2-3 days per week in the office.
  • Current position is for Middletown, possible future opening in Wethersfield.
Adjudications – Programs & Services Coordinator Job Duties:
  • Serves as a supervisor in an Adjudications hub for all services necessary for the determination of non-monetary eligibility for Unemployment Compensation benefits.
  • Co-supervises unit of up to twenty-five people.
  • Functions as a resource and mentor to all staff and leadership from the following units: Benefit Payment Control Unit, Unemployment Insurance Special Programs, Merit Rating, Consumer Contact Center, Tax Division, Appeals Division and American Job Centers.  
  • Assists the Director and the Operations Coordinators in the development of long-range planning aimed at meeting the unit’s goals. 
  • Assists the Director and the Operations Coordinators with coordinating and conducting staff meetings both in person and via MS Teams. 
  • Assists in planning, developing, coordinating, and evaluating comprehensive training programs.
  • Reviews and monitor performance metrics for staff.
  • Reviews staff schedules and approves timesheets. 
  • Coordinates with co-supervisors on internal staffing issues. This includes, but is not limited to, evaluating staff performance, and addressing deficiencies.
  • Other related duties.

Selection Plan

These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.

For Assistance in Applying:

To Apply:
  • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 
  • For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.
  • At any point later in the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisor references, college transcripts, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
Connect With Us:
  • If you have any questions pertaining to this recruitment, please contact Rocky Young at and reference the recruitment number. 
  • Follow the State of Connecticut on LinkedIn.


  • CENTRAL UNIT: In the Department of Labor this class is accountable for leading and coordinating the activities of a program or sub-unit within various functional areas or programs.
  • FIELD UNIT: In a Department of Labor American Job Center or other field location this class is accountable for supervising staff providing customer service in the areas of basic services, adjudications, employer services and/or employment planning.



  • Assists program manager and/or supervisor in planning and coordination of activities in assigned program areas;
  • Leads program development and implementation initiatives;
  • Assists in development of agency-wide plans;
  • Serves as a resource and provides support to direct service providers;
  • Functions as a team leader;
  • Monitors program(s) and/or functional areas ensuring goals are met;
  • Identifies problems in assigned areas and oversees development of corrective action plans to effect resolution;
  • Acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis;
  • Monitors program performance indicators to continually assess adequacy of service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives;
  • Assesses need for staff development and conducts or arranges for training;
  • Oversees development of procedural manuals and informational memorandums;
  • Participates in personnel matters affecting subordinate employees;
  • Reviews, interprets, analyzes and adapts state and federal legislation or regulations to determine need for new or revised policies, procedures or regulations;
  • Analyzes reports detailing unit performance in relation to team activities and develops and recommends corrective action as needed;
  • Leads customer and/or public relations activities as assigned;
  • May have accountability as resource specialist for a designated program of service or providing staff support statewide for a program or service of agency;
  • May lead in development of grants and contracts;
  • May serve as liaison to state or federal agencies with jurisdiction over program;
  • May review referee reversals of administrator decisions and draft appeals as appropriate;
  • May oversee monitoring and evaluation process for sub-unit or participate in overall statewide monitoring activities;
  • May oversee provision of data processing and automation support activities;
  • May assist in research and drafting of department regulations including conducting public hearings relating to that process;
  • Performs related duties as required.


  • Schedules, assigns, oversees and reviews work of staff;
  • Provides staff training and assistance;
  • Conducts performance evaluations;
  • Determines priorities and plans unit work;
  • Establishes and maintains unit procedures;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
  • Assists American Job Center Director in planning and administrative coordination of multiple unemployment insurance benefit programs, job services and employment and training programs;
  • Provides oversight with regard to scheduling and determines unit staffing requirements;
  • Prepares reports and correspondence;
  • Maintains adequate controls over pending casework and ensures balanced levels of services within American Job Center;
  • Ensures effective application of pertinent laws, regulations and procedures;
  • Acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis;
  • Monitors program performance indicators to continually assess adequacy of unit service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives;
  • Analyzes reports detailing American Job Center performance in relation to unit activities and develops and recommends corrective action as needed;
  • Participates in development of long-range planning aimed at meeting agency and American Job Center goals;
  • Interviews prospective employees and makes hiring recommendations;
  • Assists in preparation of American Job Center annual plan of service;
  • Assists Director in budget formulation and oversight;
  • May act as a representative of American Job Center for community or public relations contacts;
  • May function as office manager in absence of Director;
  • Performs related duties as required.


  • Considerable knowledge of
    • relevant agency policies and procedures;
    • relevant state and federal laws, statutes and regulations;
  • Knowledge of
    • management principles and techniques;
    • labor market trends and conditions;
    • effective interviewing techniques;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Problem solving skills;
  • Ability to
    • analyze and interpret laws, regulations, legal precedents and court decisions;
    • assess staff training needs and conduct training;
  • Supervisory ability.


Eight (8) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.


One (1) year of the General Experience must have been in an advanced working level capacity at the level of a Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist or Labor Department Resource Associate.


  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to maximum of four (4) years for a Bachelor's degree.
  • A Master's degree may be substituted for one (1) additional year of the General Experience.


  • Experience in UI processes including the State Information Data Exchange System (SIDES), initial claims, Appeals, BPCU, Merit Rating, monetary and non-monetary determinations etc. 
  • Experience in Adjudications Re-Employ.
  • Experience researching, interpreting, and consulting on CT UI laws and regulations. 
  • Experience in developing and/or administering UI training for agency staff.
  • Experience in supervising staff remotely through Telework software.
  • Experience in evaluating staff performance and addressing deficiencies.


  • Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e., must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Programs and Services Coordinator in a veterans program position must meet the eligibility requirements under Title 38.
  • Incumbents in this class may be required to speak a foreign language.
  • Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.