Consumer Information Representative

Are you looking for a new opportunity to showcase your technical experience and skills? 

Do you want to advance your career?

If so, we have an exciting opportunity for you!

The State of Connecticut Office of the Healthcare Advocate (OHA) is now accepting applications for a Consumer Information Representative in Hartford.

POSITION HIGHLIGHTS

• Monday - Friday
• Full-time (40 hours per week)
• Hybrid work environment
• First shift
• Location: 153 Market Street in Hartford, CT

WHAT WE CAN OFFER YOU

• A competitive starting salary
• Excellent state benefit package, including health and dental coverage
• Generous paid time off, including 13 holidays
• Retirement plan options
• A culture that encourages work-life balance

THE ROLE

The selected candidate for this position will provide customer service support for consumers and provide other related support as directed. All OHA cases involve residents of CT seeking to access healthcare. OHA's annual reports consistently show consumer savings of several times OHA's budget.

This position will participate in:

• Telephonic and virtual client intake and data input
• Client education
• Managing cases, including data requests and other correspondence to health care providers and insurance carriers

TO APPLY

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
  
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

IMPORTANT INFORMATION AFTER YOU APPLY

In a state agency this class is accountable for independently performing a full range of tasks in investigating, negotiating, mediating or researching consumer complaints or responding to consumer requests for technical assistance.

• Receives consumer complaints and/or inquiries by phone, in writing and in person;
• Independently investigates complaints or conducts research in response to inquiry, determines proper course of action or referral;
• Provides technical assistance and responds to technical consumer inquiries;
• Contacts individuals and companies by phone or in writing to notify them of complaint and request information relating to consumer's/claimant's problem;
• Reviews applicable statutes, regulations and previous decisions of agency to determine whether violations may have occurred or to determine appropriate action to be taken;
• Provides consumer with all pertinent information and advises consumer about available courses of action or informs utility company, landlord or business of corrective action to be taken;
• Keeps records and writes reports;
• May negotiate or mediate between parties;
• May prepare reports for and participate in hearings;
• May draft cease and desist orders;
• Performs related duties as required.

• Knowledge of functions of regulatory agencies and other sources of consumer assistance;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
  • conducting investigations or research skills;
• Ability to
  • make appropriate referrals;
  • gather information from consumers and assistance resources;
  • interpret and apply laws and regulations relating to consumer complaints or technical inquiries;
  • utilize computer software.

Five (5) years of experience in technical public contact capacity in a governmental regulatory agency or a large business organization.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.
• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.