STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Education Support Technician

Hybrid

Recruitment #230517-3231EA-001

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Introduction



The Connecticut State Department of Education (CSDE) is now accepting applications for an Education Support Technician, to join our newly established Parent Resource Center, as part of the Regional School Choice Office (RSCO), within the Office of Strategic Planning and Partnerships (OSPP). The CSDE operates RSCO pursuant to the agreement in the landmark desegregation case, Sheff v. O’Neill, as a single point of information, application and placement for families interested in interdistrict magnet schools, the Open Choice Program, and Connecticut Technical Education and Career System (CTECS) technical high schools in the Greater Hartford Region. The ideal candidate has experience working with and supporting students and families to assist them in accessing school choice opportunities in the Greater Hartford Region. 


WHAT WE CAN OFFER YOU:

  • Industry leading health benefits, including medical and dental coverage.
  • Competitive salary and structure
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees!
  • Work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023-State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
POSITION HIGHLIGHTS:
  • Full time, 35 hours per week
  • First shift
  • Monday through Friday, with occasional weekend hours for recruitment events and applicant assistance during high school demand periods, in the placement process 
  • Hybrid (office/telework) opportunities
  • Location: 450 Columbus Blvd, in Hartford, CT., easily accessible for all commuters
THE ROLE: 
The Education Support Technician role, under the direction of the RSCO Director, will be responsible for:
  • Supporting families applying to interdistrict choice schools through the RSCO School Choice Application 
  • Managing data and information in the application and placement system, to improve overall responsiveness and efficiency of the school placement process, as part of RSCO’s Parent Resource Center 
  • Informing families about the school choice options in the Greater Hartford Region
  • Supporting families through the application and placement process via recruitment events and application assistance events
  • Contacting families through the Parent Resource Center, by phone, email, in-application messaging, in-person, and virtually
  • Working as a team to provide high quality customer service
  • Managing application data to ensure the integrity and efficiency of the placement process
  • Initiating and maintaining communication with families, schools, and districts to verify information and complete applications and placements
  • Providing data support to choice schools and Open Choice districts
  • Providing translation services as needed to assist families and communicate information about school choice for families and RSCO publications 
  • Performs related duties as required
WHO WE ARE:
The CSDE is the administrative arm of the Connecticut State Board of Education and operates the RSCO as the central office responsible for managing the application and placement system for school choice programs in the Greater Hartford Region. Through leadership, curriculum, research, planning, evaluation, assessment, data analyses and other assistance, the Department helps to ensure equal opportunity and excellence in education for all Connecticut students. The Department is responsible for distributing funds to all Connecticut public school districts. Join our team and discover why we are a phenomenal place to work! 

Please watch the video below on how State employees Make an ImpaCT!

Selection Plan

To Apply:
  • These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
FOR ASSISTANCE IN APPLYING:
Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Sharon McIntosh, at Sharon.McIntosh@ct.gov.

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PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Education this class is accountable for technical and statistical work connected with the operations of the department.

EXAMPLES OF DUTIES

  • Performs a variety of increasingly difficult statistical and technical education related tasks within a bureau or division of the Department of Education;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • principles and practices of public administration;
    • organization and operation of public schools;
    • general office procedures;
    • statistical methods and procedures;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to analyze and evaluate applications and similar material.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in technical work in an area of education.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

  • Experience providing customer service, including responding to complaints
  • Experience with Excel, including filtering and sorting data
  • Experience working with community organizations or school districts that assist families with accessing educational resources
  • Experience working with Connecticut School Choice in the Greater Hartford Region
  • Experience working at community events for educational programs

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.





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