Chief Technology Officer

The State of Connecticut Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) is currently accepting applications from current agency employees for the position of Chief Technology Officer (Information Technology Manager 4) in Hartford.

CONTINUE TO ENJOY

• Our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

THE ROLE

The Chief Technology Officer (CTO) provides enterprise leadership for the core technology services that keep state government operating. This position is responsible for aligning technical disciplines around a common set of strategic outcomes, improving operational maturity, and ensuring that technology services are reliable, secure, cost-effective, and responsive to agency needs.

The CTO will lead teams responsible for compute platforms, enterprise infrastructure, end-user and workforce enablement services, and related operational capabilities. The successful candidate will bring experience in 24x7 operations, incident response, service reliability, technology lifecycle planning, team development, customer satisfaction, and cross-functional execution.

This role requires a leader who can move comfortably between executive strategy and operational detail. The CTO must be able to set direction, make decisions, remove barriers, develop managers, and build trust with agency partners. The successful candidate will ensure that technical teams work together toward shared goals instead of operating in separate silos, creating a seamless and responsive experience for agency partners. 

Daily responsibilities include:

• Leading the Compute, Infrastructure, and Workforce Enablement disciplines as an integrated technical organization focused on shared statewide outcomes.
• Keeping critical technologies operational 24x7 through disciplined service management, monitoring, incident response, problem management, change management, capacity planning, and lifecycle planning.
• Translating CIO priorities and enterprise strategy into practical technical roadmaps, standards, service improvements, and execution plans.
• Establishing clear operating models, decision rights, service ownership, escalation paths, and performance expectations across technical teams.
• Driving modernization of infrastructure, platforms, collaboration tools, endpoint services, and workforce technology while reducing unnecessary complexity, expense and technical debt.
• Partnering with Security, Risk and Compliance to ensure operational services are designed, implemented, and maintained in a secure and resilient manner.
• Partnering with Architecture, Strategy, Data and AI to ensure technology platforms support enterprise architecture, data, automation, and digital government goals.
• Partnering with Agency Success leaders, Customer Success Managers, and agency executives to understand needs, resolve service issues, and proactively improve customer experience.
• Breaking down silos between technical teams and create shared accountability for solving agency challenges.
• Ensuring technology decisions and priorities are driven by agency outcomes and customer experience.
• Building, mentoring, and retaining high-performing teams by developing managers, setting clear expectations, supporting workforce development, and creating paths for technical growth.
• Using metrics, service-level reporting, operational reviews, and customer feedback to improve service quality, transparency, and accountability.
• Overseeing major incidents and operational risks, ensuring timely communication with agency partners, executive leadership, and affected stakeholders.
• Identifying opportunities to standardize tools, platforms, processes, and services across the enterprise while respecting legitimate agency mission needs.
• Supporting procurement, budgeting, vendor management, and contract oversight for technology services under the CTO portfolio.
• Representing the CIO and BITS in technical forums, governance discussions, vendor meetings, and cross-agency initiatives as needed.

FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates— such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information”.
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay Connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
• This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.

QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Brittney Woodley at brittney.woodley@ct.gov. Join the State of Connecticut and take your next career step with confidence!

Within the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

• Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
• Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
• Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
• Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
• Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
• Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
• Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

Three (3) years of the General Experience must have been in a managerial capacity.

NOTE: For state employees this experience is interpreted at the level of an Information Technology Manager 2.

• College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
• A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

• Professional certification in technology leadership, cloud, infrastructure, cybersecurity, IT service management, or project management.
• Experience leading technology standardization, IT consolidation, shared services, or enterprise service transformation initiatives.
• Experience with IT procurement, budgeting, vendor management, labor management, and public sector governance processes.
• Experience improving service reliability using automation, observability, operational metrics, root cause analysis, and continuous improvement practices.
• Experience directing enterprise wide technology initiatives involving multiple technical and business teams.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.