STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

ADA Manager (Principal Human Resources Specialist)

Hybrid

Recruitment #260803-0192MP-001

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Introduction
The State of Connecticut, Department of Administrative Services (DAS) Shared Services Center of Excellence has an exciting, anticipated opportunity for you to join us as an ADA Manager (Principal Human Resources Specialist) for the Benefits & Leaves ADA Unit.

The ADA Manager (Principal Human Resources Specialist) will report directly to the Statewide Human Resources Program Manager and be responsible for leading a team of ADA Specialists whose primary function is to handle accommodation requests in alignment with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA). 

The successful candidate will promote a strong culture of customer service that ensures program effectiveness and optimal service delivery in support of our agency’s objectives. To be successful in this role, you must be able to motivate your team in a fast-paced, high-volume setting while maintaining a working environment conducive to positive morale and teamwork. You should be able to effectively interact and collaborate with individuals at all levels and possess excellent interpersonal, written, and verbal communication skills.

This image shows a career progression pathway within the State of Connecticut: starting with Human Resources Associate, then progressing to Human Resources Specialist, Principal Human Resources Specialist (highlighted to indicate the current opening), and ending with Many more opportunities available!
This image shows a career progression pathway within the State of Connecticut: starting with Human Resources Associate, then progressing to Human Resources Specialist, Principal Human Resources Specialist (highlighted to indicate the current opening), and ending with Many more opportunities available!

WHAT WE CAN OFFER YOU
THE ROLE
As an ADA Manager (Principal Human Resources Specialist), you will: 
  • Plan workflow, determine priorities and supervise the work of a specialized service delivery team
  • Develop and train your team on all aspects of the ADA accommodation process
  • Monitor daily activities of ADA Specialists to ensure desired productivity and service goals are met in accordance with high standards of excellence
  • Serve as the primary subject matter expert for your team and the central point of contact for all ADA related escalations
  • Administer case management for accommodation requests that require complex eligibility analysis
  • Advise managers and employees on the interaction of the various leave entitlements and the ADA 
  • Communicate with agency human resources partners, bargaining unit representatives and other stakeholders to ensure cooperative relationships 
  • Collaborate with division leadership to evaluate workflows, recommend enhancements, and implement improvements that strengthen service delivery and overall program effectiveness
POSITION HIGHLIGHTS
  • Monday - Friday schedule
  • Full-time (40 hours per week)
  • First shift hours 
  • Centrally located in Hartford, CT (450 Columbus Boulevard) with easy access to major highways
  • Hybrid work schedule: combination of in-office and telework, in accordance with the Telework Policy

Selection Plan

FOR ASSISTANCE IN APPLYING: 

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.  

BEFORE YOU APPLY: 

  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
  • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY: 

  • Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
  • This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.

QUESTIONS? WE’RE HERE TO HELP: 

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Sharon McIntosh, at Sharon.McIntosh@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Administrative Services (DAS) this class is accountable for acting as a working supervisor or for performing highly complex activities within a specialized service delivery team or a unit with statewide impact.

EXAMPLES OF DUTIES

  • Supervises and provides guidance over the work of a specialized service delivery team;
  • Plans workflow and determines priorities;
  • Proposes, formulates and implements policies and operational procedures, including changes that streamline human resources systems and take advantage of technology;
  • Interprets, administers and ensures compliance with human resources, employment and equal opportunity laws, regulations, policies and procedures;
  • Develops new job classifications and new job classification series and uses job evaluation systems and methodologies to evaluate jobs and set salaries;
  • Evaluates team and provides guidance and assistance on complex issues;
  • Conducts or assists in conducting performance evaluations;
  • Communicates with agency human resources business partners, bargaining unit representatives and other stakeholders to ensures cooperative relationships;
  • Provides training and development to team members and/or other staff;
  • Conducts difficult recruitments involving high level positions;
  • Advises administrative officials, managers and supervisors regarding policies and guidelines;
  • Collaborates with administrative officials in strategic planning to ensure alignment of activities with organizational goals and strategies;
  • Monitors and plans for emerging program needs;
  • Analyzes and resolves complex situations and issues;
  • Performs job audits, or other fact finding techniques, related to individual job classification and job classification studies;
  • Prepares or directs preparation of reports, manuals and correspondence;
  • Interprets and ensures adherence to collective bargaining agreements;
  • Leads the processing of workers' compensation claims;
  • Acts as a lead in such areas as leaves (e.g., family, medical, military), and tuition reimbursement;
  • Serves as a project team leader on complex human resources projects involving the conduct of best practice research and the development and implementation of new systems, training initiatives and other projects with statewide impact;
  • Leads or participates in the recruitment and hiring of staff, including outreach, interview and selection;
  • Ensures all records, files and folders are maintained, updated and digitized, where applicable;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • human resources management principles and practices;
    • relevant state and federal laws, statutes, regulations, policies and procedures;
  • Knowledge of
    • employment practices related to civil rights, equal employment opportunity, job classification, recruitment and selection, compensation and benefit programs, pay administration, workers compensation, human resources information systems and labor relations;
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills;
    • conflict resolution skills;
  • Considerable ability to
    • supervise and lead team to accomplish goals and objectives;
    • analyze and balance partners need with laws, regulations, policies, procedures and collective bargaining agreements;
  • Ability to
    • strategically plan including succession planning; 
    • apply innovative solutions to organizational problems;
    • supervise.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of professional experience in human resources management or equal employment opportunity/affirmative action or labor relations management.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been at the full working level in human resources management or equal employment opportunity/affirmative action or labor relations management.  

NOTE: For state employees this experience is interpreted at the level of a Human Resources Specialist, Human Resources Generalist 2, or Equal Employment Opportunity Specialist 2.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in human resources management, labor relations, business administration, public administration, or a closely related field may be substituted for one (1) additional year of the General Experience.
  • A law degree may be substituted for two (2) additional years of the General Experience.
  • For state employees one (1) year as a Human Resources Specialist, Human Resources Generalist 2, or Equal Employment Opportunity Specialist 2 may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience supervising human resources professionals
  • Experience managing the interactive process for accommodation requests submitted pursuant to the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA)
  • Experience managing the interaction of federal and state leave programs in conjunction with the application of an employee’s rights under the Americans with Disabilities Act (ADA)
  • Experience developing and maintaining partnerships with stakeholders including employees and management
  • Experience utilizing Human Resources employee file management systems
  • Experience collaborating effectively within a team to analyze workflows for improving efficiency

SPECIAL REQUIREMENTS

  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.
  • Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. 


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