STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Labor Department Adjudications Specialist

Hybrid

Recruitment #260519-5242SH-001

Introduction



The State of Connecticut, Department of Labor (DOL), is recruiting Labor Department Adjudications Specialist's located in Middletown and Wethersfield, CT.

Position Highlights:
  • Full-time, 40 hours per week
  • First (1st) shift
  • Monday - Friday
About Us:
It is the mission of the Connecticut Department of Labor’s Adjudications offices to resolve nonmonetary unemployment issues in an impartial, timely and efficient manner through intake and application of the unemployment law. The Adjudication Specialists are responsible for production and delivery of timely and legally compliant decisions for unemployment insurance benefits in order to ensure due process at the Administrator’s level for both the employer and the claimant.

Adjudicators conduct fact finding in order to obtain information from claimants and employer representatives regarding the claimant’s employment status; review and analyze findings; evaluate the information; state findings of fact and write decisions and reasoning through application and interpretation of unemployment law, including state statutes, regulations and precedent case law; authorize payment of valid claims or notify claimants of denied claims; review procedures and rights and eligibility requirements with claimants when necessary.

The Role:
  • Adjudicate cases to determine unemployment eligibility in accordance with regulations and statutes (includes follow up calls and rebuttal requests to both claimants and employers).
  • Write and issue decisions on non-monetary eligibility issues based upon findings of adjudications process.
  • Adjudicate claimant compliance with continuing eligibility requirements.
  • Advise claimants of rights with regard to appeal and provides general assistance in filing an appeal.
  • May provide training and/or advice to employees of a lower grade in regard to issues, issue recognition, laws, regulations and precedent decisions.
  • Field incoming phone calls from parties (claimants and employers) to answer any questions related to Adjudications.
  • Open incoming mail and upload those documents into CT ReEmploy. Answer and respond to emails from other UI units.
What’s In It For You:
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
We hope you take this opportunity to continue your career and make an impaCT!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

  • Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to at Christopher.Lavallee@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Labor this class is accountable for performing the most complex tasks in the rendering of non-monetary determinations of eligibility for unemployment insurance or in investigating and recommending determinations of complaints under the jurisdiction of the agency.

EXAMPLES OF DUTIES

  • Conducts hearings in person and via teleconferencing to determine eligibility for unemployment insurance in accordance with regulations and statutes;
  • Elicits relevant data from one or more interested parties which include claimants, employers, attorneys, public officials and professional employer representatives;
  • Ensures all due process rights are afforded to parties to hearing;
  • Determines pertinent facts in case through testimony of parties and presentation of relevant evidentiary submissions;
  • Researches and analyzes unemployment insurance statutes and regulations, precedent decisions of Employment Security Board of Review, court decisions and labor and employment laws relevant to issues being adjudicated;
  • Applies appropriate statutes, regulations, precedent decisions and/or case law to facts of case in order to reach logical and legally sound eligibility decisions; 
  • Writes and issues an eligibility determination based upon findings of hearings process;
  • Adjudicates claimant compliance with continuing eligibility requirements;
  • Conducts hearings or fact finding to develop facts underlying cases of possible fraud;
  • Advises claimants of rights with regard to appeal and provides general assistance in filing of an appeal;
  • Represents Administrator in Appeals Division proceedings;
  • May conduct hearings and make or participate in rendering of master decisions involving a number of similarly situated individuals;
  • May provide training and/or advice to employees of lower grade in regard to issues, issue recognition, laws, regulations and precedent decisions;
  • May perform all job center basic services as required;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of relevant state and federal unemployment insurance and labor laws, statutes, regulations, precedents;
  • Knowledge of
    • job service, unemployment insurance, employment and training functions, and CTFMLA policies and procedures;
    • employment problems and practices;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Analytical skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year as a Labor Department Associate Community Services Representative performing basic fact-finding examination in unemployment insurance.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

PREFERRED QUALIFICATIONS

  • Experience in UI processes including the State Information Data Exchange System (SIDES), initial claims, Appeals, Benefit Payment Control, Merit Rating, monetary and non-monetary determinations etc.
  • Experience in Adjudications Re-Employ.
  • Experience researching, interpreting, and consulting on CT UI laws and regulations.
  • Experience providing customer service and information to the public, including those who appear dissatisfied or frustrated.
  • Experience navigating through the ReEmploy CT platform and using a variety of software programs, including Microsoft Outlook, Word, Excel, and Teams.
  • Experience working independently using initiative and problem-solving skills to complete tasks on time.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to speak a foreign language.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.