STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Manager Of Research And Planning

Hybrid

Recruitment #260408-5801MP-001

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Introduction



The State of Connecticut, Department of Revenue Services (DRS) is seeking to fill one (1) Manager of Research and Planning position within the Systems Oversight Unit.

POSITION HIGHLIGHTS
  • This position is full-time, following a first shift schedule, 40 hours per week, scheduled Monday - Friday, with the potential for telework and based out of Hartford, CT.
  • As an internal, agency only recruitment, this position is only open to employees within the Department of Revenue Services.
  • The position is responsible for leading a team of Research Analysts accountable for working as liaisons to the agencies' operating units to manage and coordinate system change requests in support of the agency’s integrated tax administration system.
This position’s responsibilities include, but are not limited to:

  • Manage all unit functions and resources;
  • Coordinate and plan unit training, development and unit structure and resource requirements;
  • Work with agency management to make sure all agency needs are supported by its integrated Tax Administration Systems;
  • Work as liaison between agency senior management and project manager from our contracted vendor who supports our system development and maintenance to make sure all agencies' needs are prioritized and met in a timely fashion; and
  • Meet as unit liaison to understand and communicate legislative requirements, review and approve requests for system enhancements, coordinate service pack releases and testing.
PLEASE NOTE: Work schedules will be determined based on operational needs.
      ABOUT US 
      The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

      We strive to be leaner, flatter, smarter and more focused by taxpayer services than ever before. We strive every day to be efficient, effective, honest, transparent and fair. We try to be sure the voice of taxpayers is heard and that we understand the impact of our actions on their lives and businesses.

      The Systems Oversight Unit is responsible for keeping the State’s tax administration systems up to date with legislative requirements and agency initiatives. The unit members act as liaisons between business users and systems developers in researching systems issues and resolutions. The unit also is responsible for implementation of processes between CT State Agencies, other states’ tax agencies, and the Internal Revenue Service.

      Selection Plan

      FOR ASSISTANCE IN APPLYING: 

      Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process. 

      BEFORE YOU APPLY: 

      • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. 
      • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
      • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
      • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
      • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
      • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
      • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

      AFTER YOU APPLY: 

      • Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
      • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
      • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
      • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. 
      • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
      • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

        QUESTIONS? WE’RE HERE TO HELP: 

        Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Alejandro G. Dávila-Hurtado at Alejandro.Davila-Hurtado@CT.Gov. 


        Join the State of Connecticut and take your next career step with confidence! 

        PURPOSE OF JOB CLASS (NATURE OF WORK)

        In a state agency, this class is accountable for directing the staff and operations of the Research and/or Planning Division.

        EXAMPLES OF DUTIES

        • Directs staff and operations of the Research and/or Planning Division; 
        • Coordinates, plans and manages division activities; 
        • Formulates unit and division goals and objectives; 
        • Assists in development of agency policies and procedures and drafting of statutes and regulations; 
        • Evaluates staff; 
        • Assists in developing division budget; 
        • Maintains contact with individuals within and outside of division who might impact on program activities; 
        • Directs investigation and recommendation of new management information systems; 
        • Directs design, development and operation of appropriate agency databases; 
        • Coordinates information gathering activities with other public and private sector agencies; 
        • Directs development of agency management systems to provide more effective functioning; 
        • Directs complex research and planning activities; participates in total quality management and/or improvement activities; 
        • Prepares comprehensive reports; 
        • May direct preparation of department strategic plan; 
        • Leads the recruitment and hiring of staff, including outreach, interview and selection;
        • May direct development and maintenance of performance measures and standards for all departmental functional units; 
        • Performs related duties as required.

        KNOWLEDGE, SKILL AND ABILITY

        • Considerable knowledge of
          • and ability to apply management principles and practices; 
          • relevant state and federal laws, statutes and regulations; 
          • relevant agency policies, procedures and/or operations; 
          • methods of research design, statistical analysis and database management; 
          • principles and practices of business and public administration including organization and administration, planning and budgeting, management systems research and development, information systems and policy development; 
        • Considerable ability to
          • interpret legislation and determine its impact on agency operations and/or the State; 
          • analyze organizational problems, design and conduct studies and determine effective solutions; 
        • Considerable
          • interpersonal skills; 
          • oral and written communications skills.

        MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

        Nine (9) years of professional experience in data science, management analysis, systems analysis, planning, research or a related field.

        MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

        Two (2) years of the General Experience must have been in a supervisory capacity.

        MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

        • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
        • A Master's degree in data science, research, statistics, economics or a closely related field may be substituted for one (1) additional year of the General Experience.

        PREFERRED QUALIFICATIONS

        • Experience working on projects to upgrade or implement Integrated Tax Administration Systems;
        • Experience with oversight and coordination of development and maintenance of a major tax system;
        • Experience interpreting and following policies and procedures;
        • Experience working on projects that intersect multiple bureaus within a tax agency;
        • Experience working with external vendors in support of tax systems;
        • Experience managing a team in the development or support of an integrated tax system; and
        • Experience using analytical thinking to solve problems.

        Conclusion

        AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

        The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.



        Click on a link below to apply for this position:

        Fill out the Supplemental Questionnaire and Application NOW using the Internet.


        E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by JobAps