STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

PeopleSoft HCM Benefits Business Lead

ERP Business Systems Team Lead

Recruitment #260324-4973AR-001

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Introduction


The State of Connecticut, Office of the State Comptroller (OSC) is seeking a technically-skilled and solutions-oriented PeopleSoft HCM Benefits Business Lead (ERP Business Systems Team Lead) to lead the Human Capital Management (HCM) Benefits module within the Core-CT Division. This position offers a unique opportunity to drive statewide benefits operations, lead complex system initiatives, and partner with agencies and stakeholders to deliver impactful, enterprise-wide solutions. 

WHAT WE CAN OFFER YOU
  • View our State Employee Benefits Overview page!
  • Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.
  • Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer.
POSITION HIGHLIGHTS
  • Full-Time, 40 hours per week
  • Monday through Friday
  • Location: 165 Capitol Avenue, Hartford, CT 06106
  • Hybrid (office/telework) may be available
THIS JOB IS FOR YOU IF
  • You enjoy leading complex ERP initiatives and translating business needs into scalable system solutions that have statewide impact.
  • You thrive in a collaborative environment, working across agencies, IT teams, and external partners to drive alignment and deliver results.
  • You bring a strong analytical mindset and take ownership of solving complex system and process challenges from root cause through implementation.
  • You are motivated to lead and develop a team while establishing best practices and improving how benefits operations are delivered through technology.
DISCOVER THE OPPORTUNITY TO
  • Oversee and provide direction for the Core-CT Benefits module, ensuring alignment with statewide business needs; 
  • Establish, implement, and maintain guidelines and best practices for benefits administration within Core-CT;
  • Lead and coordinate open enrollment activities for state employees, retirees, and UConn graduate students, including planning, system readiness, and cross-agency collaboration;
  • Serve as liaison with healthcare carriers and external partners to support data exchange, file management, and benefits reporting;
  • Identify, troubleshoot, and resolve complex system and business process issues;
  • Contribute to requirements and gathering efforts and develop functional and technical documentation; 
  • Evaluate and map business processes, recommending improvements to enhance system efficiency and user experience;
  • Implement and validate system upgrades, patches, and enhancements, including impact analysis, testing strategy, and implementation validation;
  • Assess and communicate the impact of system changes on policies, procedures, and operations;
  • Develop and deliver reports, analytics, and queries to support business needs and decision-making;
  • Translate business requirements into functional specifications and ensure alignment with technical solutions;
  • Develop and deliver user training, job aids, and communication materials; 
  • Participate in system activities as needed. 
ABOUT US
The Office of the State Comptroller (OSC) is an agency whose mission is to provide accounting and financial services, administer employee and retiree benefits, develop accounting policy and exercise accounting oversight, and prepare financial reports for the state, federal and municipal governments, and the public. 

We are located in the State Office Building at 165 Capitol Avenue, Hartford, CT. This state-of-the-art building offers free garage parking, an on-site cafeteria, and ergonomic workspaces.

The Information Technology division is an inter-agency team that supports and helps maintain Core-CT, used by over 10,000 state employees for financial, human resources, and payroll functions. The division maintains and upgrades Core-CT, provides analysis, maintains the comptroller’s technical infrastructure, and is responsible for web development for the comptroller’s communication sites.

Selection Plan

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process. 

BEFORE YOU APPLY
  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
  • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. 
AFTER YOU APPLY
  • Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this Interview Preparation Guide to make the best impression! 
  • Candidates who have been selected for employment with the Office of the State Comptroller are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks, subject to the provisions of Section 31-51i and conducted in accordance with Section 29-17a of the Connecticut General Statutes. Selection for employment is contingent upon satisfactory completion of the background investigation.
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
  • The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. 
CONNECT WITH US
  • Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. 
  • If you have any questions about this recruitment, please contact the agency’s human resources team at osc.hr@ct.gov.
  • Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Administrative Services or Office of the State Comptroller this class is accountable for supervising staff assigned to statewide Core-CT Enterprise Resource Planning (ERP) module(s) and/or function(s).

EXAMPLES OF DUTIES

  • Oversees assigned Core-CT ERP module(s) and/or function(s);
  • Schedules, assigns, oversees and reviews work of staff;
  • Provides staff training and assistance;
  • Conducts performance evaluations;
  • Plans workflow;
  • Establishes and maintains unit procedures;
  • Determines priorities and allocation of resources;
  • Establishes guidelines and best practices for assigned areas;
  • Determines and understands business and project requirements;
  • Develops solutions for agency issues within parameters of systems;
  • Identifies gaps and risks within various project elements; 
  • Created and implements project plans;
  • Develops contingency plans to address gaps and major risks; 
  • Maps processes to meet business needs, evaluating and redefining processes;
  • Communicates requirements to information technology staff for design and implementation of business solutions;
  • Tests, performs troubleshooting analysis and resolves complex problems;
  • Communicates difficult or complex issues and resolutions clearly and effectively to staff and agency users;
  • Acts as liaison across modules, with operating units, information technology staff and agencies;
  • Oversees development of training programs that are applicable to assigned area;
  • Determines and addresses training gaps and delivers user training;
  • Develops communication strategy that educates, informs and keeps users up to date with best practices;
  • Maintains ongoing list of requests and modifications under consideration;
  • Develops comprehensive reports;
  • Participates in module and cross-module team meetings;
  • Develops procedures and documentation relating to assigned modules including creation and revisions to job aids;
  • Makes presentations;
  • May participate in module project audit tasks;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • Peoplesoft or ERP (system) integrated module(s) and/or function(s);
    • principles and practices of public administration related to financial management, human capital management, case management, security, and/or reporting;
    • ERP system integration;
    • and ability to map business processes;
    • and ability to utilize programming logic, validation testing, script writing, SQL and other troubleshooting software;
  • Knowledge of
    • project management principles, techniques and documentation;
    • business process re-engineering;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
    • analytical and problem solving skills;
  • Considerable ability to
    • prepare and analyze documentation and reports;
    • understand how an application does or does not support the state’s business process;
    • identify, analyze and resolve highly complex business problems;
    • utilize ERP systems;
    • conduct task analysis; 
    • gather and prepare technical documentation and effectively communicate to the appropriate source;
  • Ability to train and make presentations;
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience as a business analyst operating within enterprise resource planning (ERP), human capital management (HCM) or financial systems.

NOTE: Business analyst is defined as serving as a liaison between business units, technology and support teams interpreting the business needs of an organization and translating into application and operational requirements.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a professional capacity independently performing complex tasks in support of an integrated enterprise resource planning (ERP) system.

NOTE: For state employees this experience is interpreted at the level of an ERP Business Systems Specialist.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training in business administration, accounting, finance, public administration, human resources, information technology, information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • Master's degree in public administration, business administration, human resources, information technology, information systems or accounting may be substituted for one (1) additional year of the General Experience.
  • For state employees two (2) years of experience as an ERP Business Systems Specialist may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience supporting or administering PeopleSoft Human Capital Management (HCM) applications, including Human Resources and Benefits modules. 
  • Experience interpreting, analyzing, and documenting business and functional requirements for HCM systems  in a public sector or large, complex organization, preferably including State of Connecticut requirements.
  • Experience coordinating or supporting open enrollment processes, including interaction with benefit carriers and enrollment file management.
  • Experience leading or supporting ERP-related projects, including development of project documentation, test plans, and implementation materials. 
  • Experience preparing and delivering written documentation and verbal presentation to diverse stakeholder groups, including both technical and non-technical audiences. 
  • Experience creating, modifying, and executing SQL queries and/or using PeopleSoft Query Manager to support reporting and data analysis. 

SPECIAL REQUIREMENTS

Employees in this class may be required to travel.

Conclusion

INCOMPLETE APPLICATION PACKAGES AND THOSE RECEIVED AFTER THE CLOSING DATE INDICATED ABOVE WILL NOT BE CONSIDERED.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity / affirmative action employer and strongly encourages the applications of women, minorities, veterans, and persons with disabilities.  If you are requesting special accommodations under the provisions of the Americans with Disabilities Act (ADA) please contact osc.hr@ct.gov.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


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