STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Public Assistance Consultant

Hybrid

Recruitment #260323-6645SH-001

Introduction



Ready to make a real impact? Join DSS as a Public Assistance Consultant and help shape policies, improve programs, and drive positive change for Connecticut residents—while enjoying competitive benefits and flexible telework options!

At the State of Connecticut, Department of Social Services (DSS), we are recruiting to fill one role as a Public Assistance Consultant for the Division of Program Oversight & Grant Administration. 

Position Highlights:
  • This role will be located in our Central Office at 55 Farmington Avenue, Hartford, CT. 
  • This full-time, 40 hour per week position is first shift, Monday through Friday. 
  • Telework usually offered at the maximum level permitted by state and agency policy.
The Role:
In this role you will accountable for coordinating program/policy planning, development, implementation and monitoring various projects under the Division of Program Oversight & Grant Administration. Duties include, but are not limited to:
  • Compile and analyze sophisticated data to support informed program decisions and improve operational efficiency.
  • Conduct research using legal resources, including statutes and regulations, to ensure compliance and accuracy.
  • Draft and run contracts to maintain regulatory compliance, operational efficiency, and program effectiveness.
  • Develop and analyze public program policies, preparing proposals to improve service delivery and policy outcomes.
  • Other duties as needed.
What’s In It For You:
  • Visit our new State Employee Benefits Overview page!
  • Professional growth and development opportunities.
  • A healthy work/life balance to all employees.
  • The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
Who We Are:
The DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

We hope you pursue joining our team and encourage you to detail your related experience on the application!

Please note: Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application.


Selection Plan

FOR ASSISTANCE IN APPLYING: 

Check out our Applicant Tips on How to Apply! Need more resources?  Visit our Applicant Toolkit for additional support throughout the recruitment process. 

BEFORE YOU APPLY: 

  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
  • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY: 

  • Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP: 

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Ethan Ives at Ethan.Ives@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for coordinating program/policy planning, development, implementation and monitoring for a major agency project, program or initiative.

EXAMPLES OF DUTIES

  • Coordinates program/policy planning, development, implementation and monitoring for a statewide program, program initiative, or project; 
  • Leads project teams or participates in program development, implementation, and monitoring activities; 
  • Develops budget estimates and performs cost benefit analyses; 
  • Analyzes and evaluates existing and proposed programs/policies to determine feasibility and impact on quality of service; 
  • Conducts trends analysis and quantitative analysis regarding program operations and fiscal issues; 
  • Develops requests for proposals, selects or participates in the selection of vendors, develops contracts, monitors contracts and approves payments; 
  • Develops spending plans for contracted services; 
  • Negotiates with federal officials and develops waivers of federal regulations for state public assistance and health care initiatives; 
  • Negotiates with outside legal representatives and responds to challenges of programs criteria; 
  • Analyzes federal and state statutes, regulations, etc. for program impact; 
  • Coordinates activities of project or program staff to meet program goals and project deadlines; 
  • Prepares comprehensive reports on the status of planning and program development efforts; 
  • Acts as liaison with state, federal and community agencies regarding assigned programs/projects to ensure service delivery and provide problem resolution; 
  • Provides technical assistance to field staff; 
  • May draft legislative proposals for agency program initiatives; 
  • May prepare draft regulations and coordinate regulations review process for assigned program areas; 
  • May conduct public hearings regarding proposed policy changes; 
  • May testify before legislative committees regarding agency or legislative program initiatives; 
  • May provide support to regional/central office operations by translating program requirements into data system specifications and testing and releasing changes in operating systems based on changes; 
  • May provide support and technical assistance to system users including training in new procedures; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • social services programs; 
    • relevant state and federal laws, statutes, and regulations; 
    • principles of public administration; 
  • Knowledge of community organizations and social service agencies; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Considerable ability to plan, organize, and coordinate complex programs; 
  • Ability to interpret complex written material including legal narrative, legislation and regulations and assess the impact of these on programs.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of professional experience in a social services program.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a lead or consultative capacity with responsibility for case review and evaluation and/or technical policy interpretation and implementation.

NOTE: For state employees this experience is interpreted at the level of a(n) Eligibility Services Specialist, Social Services Lead Investigator, Social Services Program Assistance Specialist, Fair Hearings Officer, Quality Control Reviewer or Social Worker.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A law degree or a Master's degree in public administration, public policy, or a closely related field may be substituted for the Special Experience and one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience drafting policy guidance, procedures, or operational instructions for public programs
  • Experience interpreting program eligibility requirements and translating policy into clear operational guidance
  • Experience conducting research using legal resources such as statutes and regulations to supporting program policy development
  • Experience compiling and independently analyzing complex program data to inform policy or operational decisions
  • Experience ensuring compliance with federal or state program requirements, including monitoring activities, reporting, or audit preparation
  • Experience providing program oversight or guidance to external partners, contractors, or sub-grantees implementing statewide programs
  • Experience presenting information and providing guidance to diverse audiences including staff, stakeholders, and leadership
  • Experience managing multiple priorities in a fast-paced environment while meeting critical deadlines and maintaining a high level of accuracy
  • Experience working independently with minimal supervision to analyze information interpret policy, make operational or policy recommendations and produce timely work
  • Experience drafting policy proposals or analyzing public program policies
  • Experience writing and communicating clear guidance for both low reading level populations and executive level audiences

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.