Revenue Services Bureau Chief

The Bureau chief is accountable for planning, organizing, directing and controlling programs and staff of a Bureau with multiple and varied divisions, subdivisions and units. 

The ideal candidate will be able to direct the Bureau and a customer centric, values driven, revenue generating approach while ensuring compliance with applicable federal and state statutes as they apply to the Department of Revenue services.

The mission of the Department of Revenue services is to: instill public confidence in the integrity and fairness of tax collection; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

DRS administers state taxes (except for the property tax) and collect state revenue while safeguarding and protecting Connecticut taxpayer rights and privacy. The Department of Revenue services represent the state of Connecticut and litigation before the state's Tax Court and may initiate civil collection actions to collect unpaid taxes, including the placement of liens and the issuance of tax warrants. The DRS also conducts criminal investigations of potential tax violations of the Connecticut general statutes.

DRS serves taxpayers and collects funds to help the state of Connecticut carry out its various functions; while providing research, data, and guidance concerning state taxes to support state fiscal and economic policies period since the work of the Department of Revenue services touches so many, the agency has a special responsibility to become welcoming, accessible, and fair.

BEFORE YOU APPLY: 

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 

• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY: 

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP: 

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Mackenzie Robinson at Mackenzie.Robinson@ct.gov. 

Join the State of Connecticut and take your next career step with confidence!

• Directs staff and operations of a bureau (Process Group);
• Coordinates, plans and manages bureau activities;
• Formulates, implements and evaluates bureau policies, program goals and objectives including comprehensive long and short range plans, program priorities, funding, strategies, legislation and regulations consistent with agency mission; 
• Develops or assists in development of related policy;
• Interprets and administers pertinent laws; 
• Develops and implements performance measurements and standards; 
• Prepares Process Group budget and determines priorities for expenditure of financial and related resources;
• Maintains contacts with individuals within and outside Process Group who might impact on policy or program activities;
• Implements new procedures and procedural revisions and standards;
• Works cooperatively with other agency operating units to effectuate high levels of external and internal customer service; 
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• May serve as liaison to outside contractors; 
• May recommend and/or assist in drafting proposed legislation;
• Performs related duties as required.

• Considerable knowledge of
  • and ability to apply management principles and practices;
  • relevant state and federal laws, statutes and regulations;
  • Process Group programs, policies and procedures;
  • tax programs, policies and issues; 
• Knowledge of principles and practices of accounting and auditing;
• Considerable
  • interpersonal skills; 
  • oral and written communication skills;
• Considerable ability to
  • organize and direct complex and varied operating units and associated functions; 
  • formulate and interpret agency policy, legislation and regulations.

NOTE: For state employees this experience is interpreted at the level of a Tax Operations Assistant Chief.