Introduction
Position Highlights:
- Full-time, 40 hours per week
- First (1st) shift
- Monday - Friday
- 8:00 am - 4:30 pm
The Role:
This position will be a part of our New Haven American Job Center. The American Job Center (AJC) system is a partnership of organizations that provide workforce assistance to job seekers and employers. This collaboration of state, regional, and local organizations help prepare and train workers and offers services that help business and industry find talent. AJCs have services for everyone, regardless of employment status.
About Us:
The Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in a constantly evolving environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.
What’s In It For You:
- Professional growth and paid professional development opportunities.
- A healthy work-life balance to all employees.
- State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
We hope you take this opportunity to continue your career and make an impaCT!
Selection Plan
In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.
BEFORE YOU APPLY:
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
- Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
- Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
- Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
- Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
- Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
- Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
- Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to at Christopher.Lavallee@ct.gov.
Join the State of Connecticut and take your next career step with confidence!
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Labor Department this class is accountable for directing the planning, administration and coordination of an office or support unit involved with performance monitoring, employment and training grants and contracts, program automation support, program technical assistance and support, program operations, workforce development, and/or unemployed compensation benefits and advocacy.
EXAMPLES OF DUTIES
- Directs staff and operations of an office or unit;
- Coordinates, plans and manages office or unit activities;
- Formulates program goals and objectives;
- Monitors, evaluates, and reports on programs and implements corrective action plans to address deficiencies and improve operations;
- Interprets and administers pertinent laws;
- Conducts performance evaluations;
- Schedules, assigns, oversees and reviews work of staff;
- Provides staff training and assistance;
- Prepares or assists in preparation of office or unit budget;
- Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
- May develop or assist in development of related policy;
- May identify resources, submit grant proposals, and develop new programs based on grant and contract rewards;
- May establish and maintain state job training or employment services programs, responsive service delivery networks, unemployment insurance claim call centers, or unemployment advocacy programs;
- May coordinate with technical experts to maintain integrity of automated systems;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Considerable knowledge of
- relevant state and federal laws, statutes and regulations;
- methods of program planning, development, monitoring and evaluation;
- Knowledge of
- and ability to apply management principles and practices;
- primary functions, policies and procedures in the areas of unemployment insurance, unemployment compensation benefits, job service, employment and training and workforce development;
- employment problems, labor market trends, conditions and their causes;
- Considerable
- interpersonal skills;
- oral and written communication skills;
- Skills
- negotiation skills;
- problem solving skills;
- Analytical ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Nine (9) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in a supervisory or consultative capacity.
NOTE: For state employees this experience is interpreted at the level of a Labor Department Programs and Services Coordinator.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
- College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
- A Master's degree may be substituted for one (1) additional year of the General Experience.
PREFERRED QUALIFICATIONS
- Experience managing employment and training programs.
- Experience mentoring staff and leadership on program areas.
- Experience managing state and federal audits and compliance reviews.
- Experience monitoring and ensuring that office functions and productivity meet state and federal requirements.
- Experience operating software tools including but not limited to CTHires, Microsoft Outlook, and Excel.
- Experience monitoring performance metrics for staff.
- Experience evaluating staff performance and address staff deficiencies as related to performance metrics.
- Experience developing and conduct training for staff as needed.
SPECIAL REQUIREMENTS
Incumbents in this class may be required to travel.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.