STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

License And Applications Analyst

Recruitment #260209-8850AR-001

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Introduction


The State of Connecticut, Secretary of the State (SOTS) is seeking a detail-oriented, regulatory-minded License and Applications Analyst to support the Business Services Division. In this role, the selected candidate will interpret statutes and regulations, accurately review and process business filings and applications, and communicate determinations clearly while maintaining neutrality, professionalism, and a strong commitment to public service.

WHAT WE CAN OFFER YOU
  • View our State Employee Benefits Overview page!
  • Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.
POSITION HIGHLIGHTS
  • Full-Time, 40 hours per week
  • Monday through Friday
  • Location: Hartford, CT
  • During training, the candidate will be expected to report in-office full time. After training, a hybrid (office/telework) schedule may be available, subject to business needs.
THIS JOB IS FOR YOU IF
  • You enjoy applying rules and regulations to real-world situations and take pride in reviewing documents carefully to ensure they meet legal and procedural requirements.
  • You are comfortable making sound, defensible decisions about whether records should be accepted or rejected, and you can do so with fairness, consistency, and attention to detail. 
  • You communicate clearly and professionally in writing and conversation, and you value building positive working relationships with colleagues, businesses, and the public. 
  • You are confident using modern office technology such as Customer Relationship Management systems (e.g., Salesforce), cloud-based phone systems, and help-desk or ticketing tools to manage inquiries and keep work organized and efficient. 
  • You want your work to have purpose and are motivated by the opportunity to support transparent, accurate business records and help build a stronger Connecticut through public service with the Office of the Secretary of the State. 
DISCOVER THE OPPORTUNITY TO
  • Review and process business and corporate filings submitted under Connecticut statutes for accuracy and compliance;
  • Examine legal documents served to the Secretary of the State in accordance with Connecticut civil procedure requirements;
  • Apply statutory and regulatory criteria to determine whether submitted records meet acceptance standards or require rejection or correction;
  • Respond to customer inquiries via phone and electronic ticketing systems, providing clear and professional guidance on filing requirements and processes.
ABOUT US
Through the dedication of knowledgeable staff and advanced technology, the Office of the Secretary of the State works as a team to provide a wide range of services for the people and businesses of Connecticut. We are a repository of records for the State and provide important information and resources regarding business and commercial filings, elections, and authentication as prescribed by the constitution, and federal and state laws. We seek to bolster business development opportunities, and foster a more inclusive political process by educating, informing and engaging communities in youth and civic preparation.

The Business Services division files and maintains legally required records showing the formation of and fundamental changes to corporations, limited liability companies, limited liability partnerships, limited partnerships and other business entities. Business Services disseminates that information to the public and the business, banking and legal communities.

Selection Plan

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process. 

BEFORE YOU APPLY
  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. In order to be considered for this job opening you must be a current State of CT employee of the Office of the Secretary of the State for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
  • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. 
AFTER YOU APPLY
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this Interview Preparation Guide to make the best impression! 
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
  • The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. 
CONNECT WITH US
  • Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. 
  • If you have any questions about this recruitment, please contact Christine Martin at Christine.Martin@ct.gov.  
  • Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involving the processing of license and registration applications in an agency with regulatory responsibility for specific industries or businesses.

EXAMPLES OF DUTIES

  • Assists in administration of licensure, certification and/or permitting functions;
  • Reviews, evaluates and analyzes factors and incidents impacting on regulatory responsibility including applications for licensure, certification and proper permit authority for compliance to relevant agency statutes, regulations, policies, procedures and practices;
  • Processes initial and renewal applications; 
  • Responds to mail, telephone and personal inquiries from consumers, governmental agencies, interested parties requesting information concerning entities regulated by department;
  • Explains regulatory laws and agency regulations to applicants, licensees and consumers;
  • Conducts research, collects data and analyzes information relating to application review process;
  • Provides technical assistance to clerical staff;
  • Authorizes issuance of licenses, permits and/or certifications;
  • May participate in public hearings concerning issuance, revocation or amendment of certificates, licenses or permits;
  • May review documents and related materials for criminal convictions and bankruptcy files;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • relevant licensure, certification or permit functions of regulated entities;
    • relevant regulated industry operations, practices and procedures;
    • statistics;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • understand, interpret and apply laws, regulations and other written materials pertaining to entities regulated by department; 
    • research, analyze and evaluate data and prepare comprehensive written reports;
    • utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience performing technical or complex clerical duties involving the review or processing of licenses, certifications or permits for a governmental regulatory agency or in a regulated industry.

NOTE: For state employees this is interpreted at the level of Office Assistant.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

  • Experience using customer relationship management or ticketing systems and cloud-based phone platforms such as Salesforce, Avaya Cloud Office, or Zendesk to manage inquiries, track case activity, or document customer interactions. 
  • Experience using office productivity software such as Microsoft Office 365 (Word, Excel, Outlook, SharePoint, Teams) or comparable platforms (e.g., Google Workspace, Zoom, Slack) to create documents, manage calendars or communications, and organize electronic records. 
  • Experience providing customer service in a high-volume environment such as a call center, government service counter, or centralized help desk. 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and does not discriminate based on race, religion, disability, age, ethnicity, national origin, sex, gender, LGBTQ identification, family status, or military status. Women, people of color, veterans, persons with disabilities and other members of traditionally underrepresented communities are strongly encouraged to apply.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


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