STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Examiner

Recruitment #260206-5833CL-001

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Introduction



Are you passionate about meeting new faces and working where every day brings something exciting?

If so, join us in a flexible, travel-based role that offers variety and engagement across multiple office locations!

The State of Connecticut, Department of Motor Vehicles (DMV), is now accepting applications for Motor Vehicle Examiner positions. These roles are part-time, flexible, travel-based that offer a variety and engagement across multiple office locations. These positions are ideal for individuals who enjoy a change of scenery and a flexible work environment!

OUR TEAM
  • The Special Work Assignment Travel Team (SWATT) is a DMV initiative to support our agency workforce across the State of Connecticut! The SWATT was created in 2019 with the goal of helping our various branches maintain appropriate staffing levels, strictly on a temporary and as-needed basis, for when our team takes a vacation or is out sick. Location assignment could be planned in advance or a SWATT staff member could know about their location assignment the day of. SWATT Branch locations include Bridgeport, Hamden, New Britain, Norwich and Wethersfield, CT.
  • Due to operational needs, these temporary SWATT positions have changed to permanent part-time (34 hours per week) positions. Currently these positions assist with the initial intake of customers and perform motor vehicle transactions and should be proficient with operating computer systems. The incumbents may be required to work other branch locations and may be required to work overtime.
REQUIREMENTS
  • Reliable transportation is essential
  • Adaptability and a positive attitude toward change
  • This role is perfect for those who embrace variety in their workday and are energized by new experiences.

WHAT WE CAN OFFER YOU

POSITION HIGHLIGHTS
  • Part-time (34 hours per week with a possibility of working up to 39 hours per week)
  • Tuesday, Wednesday, Friday: 9:00 am - 4:45 pm
  • Thursday: 10:30 am - 6:15 pm
  • Saturday: 7:45 am - 12:45 pm
  • Must be willing to travel. This position may require travel to different branch locations depending on agency needs. Travel would be 45 miles from the home location.
  • First shift
  • Office/On-Site (No telework)
THE ROLE
  • The Motor Vehicle Examiner positions are for the SWATT, where incumbents will be working in a fast-paced environment with a high volume of customer contact and money handling. We are looking for detail-oriented people with excellent customer service skills. 
  • These positions will assist with the initial intake of customers and will perform a range of motor vehicle transactions and should be proficient with operating computer systems. 
  • Incumbents may be required to work in other branch locations and may be required to work overtime. 
  • Incumbents must be willing to travel. 
  • This position requires travel to different branch locations, depending on agency needs.
  • You will be assigned a location based on your application preferences. 
  • We encourage applicants to select all areas they are both interested in and commutable to. These positions will require travel to other nearby DMV locations, based on agency needs. 
  • Employees who are part of SWATT receive mileage reimbursement for their travel.
ABOUT US

  • The Connecticut DMV’s mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.
Please watch the video below to hear a message from our Commissioner at the CT DMV!
Watch the video below to hear from some of our agency employees at the CT DMV!

    Selection Plan

    FOR ASSISTANCE IN APPLYING: 

    Check out our Applicant Tips on How to Apply! Need more resources?  Visit our Applicant Toolkit for additional support throughout the recruitment process. 

    BEFORE YOU APPLY: 

    • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
    • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
    • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
    • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
    • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
    • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
    • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

    AFTER YOU APPLY: 

    • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
    • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
    • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
    • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
    • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

    QUESTIONS? WE’RE HERE TO HELP: 

    Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Anamaria Giangarra at Anamaria.giangarra@ct.gov

    Join the State of Connecticut and take your next career step with confidence!

    PURPOSE OF JOB CLASS (NATURE OF WORK)

    In the Department of Motor Vehicles central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.

    EXAMPLES OF DUTIES

    • Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information;
    • Performs limited restorations of driver licenses or motor vehicle registrations;
    • Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records;
    • Determines proof of ownership and existence of encumbrances from information submitted;
    • Contacts municipal collectors of revenue to obtain clearance;
    • Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;
    • Compares data elements with automotive reference manuals and manufacturer's publications for verification;
    • Checks for erasures or omissions in typing;
    • Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures;
    • Issues motor vehicle operator licenses containing photograph of applicant;
    • Collects fees;
    • Verifies and validates applications and supporting documentation;
    • Operates camera;
    • Die cuts and laminates photographs to licenses;
    • Makes minor adjustments to and performs routine maintenance on equipment;
    • Operates cash register and other office equipment such as calculators and computer terminals;
    • Schedules appointments;
    • Prepares financial documents and reports;
    • Balances cash and documents;
    • Processes registration renewals;
    • Examines title applications, ensures its completion and may process disposition requests submitted by garage owners;
    • Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc;
    • May maintain records including approved and rejected applications;
    • May perform specific research assignments such as chain of ownership or lien information;
    • May clear duplicate identification lists;
    • May type;
    • Performs related duties as required.

    KNOWLEDGE, SKILL AND ABILITY

    • Knowledge of office systems and procedures;
    • Skills
      • interpersonal skills;
      • oral and written communication skills;
      • in performing arithmetical computations;
    • • Ability to
      • handle and count money;
      • read, comprehend and apply laws, policies and procedures;
      • maintain records;
      • examine documents for completeness and accuracy;
      • operate personal computer, computer terminals and office equipment;
      • operate office suite software;
      • use reference manuals.

    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

    Three (3) years of clerical experience.

    MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

    One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

    College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

    PREFERRED QUALIFICATIONS

    • Experience communicating and resolving escalated customer issues.
    • Experience reviewing legal documents, entering data and processing confidential information.
    • Experience processing cash, check, and credit card transactions and balancing a register.
    • Experience applying policies, procedures and making decisions independently.
    • Experience operating computers, using computer software applications and systems, and working with standard office equipment, such as printers, scanners, fax machines.
    • Experience working in a production environment with face-to-face customer service.
    • Experience coordinating workflows and conducting data checks to identify and correct errors.
    • Experience traveling to satellite locations for business operating needs.

    CHARACTER REQUIREMENTS

    In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

    ACKNOWLEDGEMENT

    As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.



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